Mhamed Houissa
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Hôtel Bonaventure
Montreal
09.2023 - 04.2024
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Responded to emergency situations in a timely manner.
Customer Service Cashier
Couche-Tard
Montreal
01.2022 - 07.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Restaurant Team Member
La Baguette Farcie
Montreal
08.2020 - 12.2021
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
Call/Customer Service Chat Representative
CIBC
Montreal
09.2019 - 06.2020
- Responded to customer inquiries through chat in a timely and accurate manner.
- Provided customers with product and service information.
- Resolved customer complaints via phone, email, mail or social media.
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
Education
DEC - Management IT Specialist
Teccart
Montreal, QC05-2021
High School Diploma -
Menzah 6 High School
Tunisia,TN06-2018
Skills
- Strong teamwork
- Cleanliness standards
- Operational standards
- Guest experiences
- Customer interaction
- Verbal and written communication
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Native/ Bilingual
Timeline
Hotel Receptionist
Hôtel Bonaventure
09.2023 - 04.2024
Customer Service Cashier
Couche-Tard
01.2022 - 07.2023
Restaurant Team Member
La Baguette Farcie
08.2020 - 12.2021
Call/Customer Service Chat Representative
CIBC
09.2019 - 06.2020
DEC - Management IT Specialist
Teccart
High School Diploma -
Menzah 6 High School
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