Mgo Ekmekjian
North York,Canada
Summary
Dynamic and results-oriented Sales Associate and undergraduate student at York University, known for exceptional communication skills, attention to detail, and a commitment to driving customer satisfaction and sales. Consistently achieved and exceeded daily sales goals while leveraging problem-solving abilities and strong computer proficiency. Demonstrated leadership in team environments, contributing to overall success through organization, collaboration, and a proactive approach to challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Mind Games
Markham, Ontario
06.2024 - 01.2025
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales Associate
Swatch Fairview Mall
Toronto, Ontario
09.2023 - 12.2023
- Repairing watches and assisting customers while explaining the product details.
- Provide prompt and courteous service while completing each transaction in a quick and efficient manner, minimizing delays to the customer.
- Maintain the cleanliness and organization of the store.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
Customer Service Representative and Repair
George’s Watch Store
Toronto, Ontario
01.2019 - 01.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Removed old straps and bracelets from watches and replaced them with new ones according to customer specifications.
- Tested watch performance after repairs were completed to ensure accuracy of timekeeping.
- Replaced defective batteries in quartz watches and tested for proper operation.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Music (BFA) - Music, Composition And Studio
York University
Toronto, ON04-2027
Introduction to Commercial Jazz Music/ Keyboard - Music Performance
Humber College Lakeshore Campus
Toronto, ON05.2023
Ontario Secondary School Diploma -
Senator O’Connor College School
North York06.2020
Skills
- Hard worker
- Initiative
- Attention to detail
- Quick learner
- Ability to work under time constraints
- Strong listening skills
- Leadership skills
- Organizational abilities
- Strong communication skills
- Computer proficiency
- Verbal communication
- Written communication
- Problem-solving
- Team collaboration
Certification
- Customer Service
- Project Management
- Ethical Consideration
- CPR and First Aid training course and certificate
Accomplishments
- Mathematics Awards, 06/01/19
- Ontario Scholar, 06/01/22
Extracurricular Activities
- Playing drums
- Playing piano
- Darbukka (Arabic)
- Cuban and Latin Percussion
- Soccer
- Basketball
- Fitness
References
- Mrs. Nisan, 60 Rowena Drive, North York, ON, 416-393-5505
- Frank Falco, 416-535-3184
Languages
Armenian
Native/ Bilingual
Arabic
Professional
Volunteer Experience
Armenian Brotherhood Bible Church, 2755 Victoria Park Avenue, North York, ON,
- Prepared activities for Sunday School and Summer Camp students.
- Assist students with complication of activities.
- Help, clean and organize the Church’s needs and necessities.
Timeline
Sales Associate
Mind Games
06.2024 - 01.2025
Sales Associate
Swatch Fairview Mall
09.2023 - 12.2023
Customer Service Representative and Repair
George’s Watch Store
01.2019 - 01.2020
- Customer Service
- Project Management
- Ethical Consideration
- CPR and First Aid training course and certificate
Bachelor of Music (BFA) - Music, Composition And Studio
York University
Introduction to Commercial Jazz Music/ Keyboard - Music Performance
Humber College Lakeshore Campus
Ontario Secondary School Diploma -
Senator O’Connor College School
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