Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHAEL S. GARCIA

Monrovia

Summary

Service oriented individual with 9+ years of experience working in an analytical environment, problem solving, and critical thinking role. Expert in providing project support by performing detailed analysis which includes querying, investigating, resolving issues, drawing conclusions from complex data, maintaining and generating project status reports, documenting and tracking project progress, milestones and communicating issues, risks and presenting results to management, stakeholders and key-decision makers. Strong organization, time management, prioritization and creative problem-solving skills with solid experience in gathering, writing, and interpreting business requirements to achieve successful data migration of large-scale process changes or system implementations. Ability to multi-task in volatile complex work environments. Exceptional communication skills with customer service focus and superb client-facing and team working abilities that contribute to a friendly and efficient working environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Licensed Massage Therapist

Burke Williams
05.2023 - Current
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Demonstrated expertise in various massage modalities such as Swedish, deep tissue, sports massage, and prenatal massages to cater to diverse client preferences.
  • Promoted wellness by educating clients on the benefits of regular massage therapy treatments.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Developed rapport with clients by addressing concerns before and after sessions, building trust and fostering long-term relationships.
  • Ensured a clean, safe, and welcoming environment for each client, adhering to health and safety standards.

Technical Specialist Scientist 2

Rose International
10.2019 - 10.2022
  • Company Overview: Southern California Edison International Contract - Rosemead, CA
  • Update asset data records in SAP by utilizing Facility Inventory Mapping (FIM) and General Viewer application via eWorld web-based application, Design Manager Database, and Joint Pole website Create and process E2 notifications for missing assets, found assets, and found assets with repair for the Intrusive Pole Inspections Program (IPI) and Pole Loading Program (PLP)
  • Process found assets, and found assets with repair E2 notifications for Overhead Detail Inspections (ODI), Underground Detail Inspections (UDI), and Corrections that encompass the different pole types, all underground structure types, and electrical equipment
  • Process includes applying inspections E1Confirmations, verifying information from inspector's comments and record correction tab, validation of equipment and maintenance plans, and forwarding the E2 notifications to appropriate work centers
  • Update asset data records which includes extensive analysis to make sound decisions
  • Updates such as: making object type changes, activate/deactivate equipment maintenance plans, reschedule maintenance plans/inspections, creating missing measurement points, and make corrections to overhead (OH) locations to Superior FLOC as needed
  • Maintains facility inventory maps and assets by interpreting work orders and field maps utilizing SAP, SPIDA, Design Manager, CGIS, Geoview, EWorld and Google Maps
  • Southern California Edison International Contract - Rosemead, CA
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Badging Administrator, Security Specialist

NTT Data Services
08.2019 - 09.2019
  • Company Overview: ADP Contract - San Dimas, CA
  • Compiles and keeps records of business transactions and office activities of establishment, and performs a variety of administrative duties, utilizing knowledge of systems and procedures
  • Coordinates and maintains badge security activities on an operational level, manage physical access to secured office space using security badges, readers and applications
  • Subject matter expert on all issues regarding badge security administration
  • Issues new and replacement photo ID badges for new hires, contractors and temps according to specific access groups and departmental requirements
  • Primary administrator for creating and managing various access group and permissions within each badging system
  • Coordinate secured distribution and retrieval of badges under policy procedure
  • Works with business leader / units on HR functions, background screening processes, Facility Security, Compliance, and special projects, as required globally
  • Performs audit projects on all associate identification programs for business resiliency and security program migration
  • ADP Contract - San Dimas, CA
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Customer Service Coordinator - Analyst Projects & Programs III

G4S Secure Integration
03.2017 - 06.2019
  • Company Overview: Southern California Edison - Rosemead, CA
  • Served as the single point of contact, guide, and/or escort for employees, customers, vendors, and guests on-site at Southern California Edison
  • Led the Service Asset Management and Preventative Maintenance projects which required the replacement of outdated physical security equipment and controls (i.e., Access Control, Headend, Infrastructure, Intercom, Video and Intrusion) with new technology upgrades
  • Created, tracked, and process the opening, closing, and changing of Notifications in SAP to capture physical security equipment incidents and vendor project costs
  • Maintain process documentation archives and repositories in support for projects (e.g., AutoCAD drawings, Visio, approvals, job packages, licenses, NERC/CIP) and collaborated with security vendor construction groups to update and maintain drawings in the G4S and Southern California Edison respective SharePoint sites
  • Managed third-party security vendors and was responsible for overseeing service maintenance operations which include; vendor and resource management, ensuring vendor contract agreements were adhered to in accordance with the Service Level Agreements (SLA) and created root cause analysis for next steps course of action
  • Designed, executed and integrated (business, functional and technical) Preventative Maintenance Plans in SAP through test planning, identifying and defining application requirements to ensure dealer-submitted warranty claims are in adherence to policy and fair reimbursement
  • Increased the Asset Management and Preventative Maintenance project performance by tracking and monitoring resource technician schedules, budgets and reviewing financial status reports to ensure deliverables were timely met
  • Performed monthly trending analysis for Corporate Security management by extracting, evaluating and compiling complex data related to critical physical security assets by identifying trends, correlations and variances by site, component type and repeating issues using various querying techniques in SAP
  • Developed weekly performance management status reports with service level indicators in Excel and using SAP data to accurately track vendor performance progress to ensure compliance with the established service level agreements
  • Centralized the processing of service maintenance requests to improve operational efficiencies and increase productivity between the vendors and the operations team by coordinating, monitoring and expediting Physical security equipment needs through deploying, operating, maintaining, upgrading, and disposing of these cost-effectively
  • Southern California Edison - Rosemead, CA

F-16 Tactical Aircraft Maintainer

USAF
10.2010 - 10.2017
  • Company Overview: Active duty / Reserves - Las Vegas, NV
  • Accessed, collected and utilized the Air Force Integrated Maintenance Data System for dissemination of critical data for repair maintenance efforts and improvement of Air Force weapons systems, equipment and F-16 Aircraft
  • Led commanding teams of 90 Airmen in duration of Air Force Technical Training, course related responsibilities, joint work and ethic development
  • Accomplished accreditation of technical training to become the newest phase of F-16 Crew Chiefs on flight line for the operational Air Force
  • Performed all service related functions of F-16 Aircraft to include, hydraulic, pneumatic, JP8 fuel and lox maintenance
  • Utilized technical data to diagnose and resolve maintenance issues on aircraft fly-by-wire systems as well as interpret and advise maintenance procedures and policies to repair related aircraft equipment
  • Performed Flight and Launch procedures, end-of-runway, post flight, pre-flight, thru-flight and Phase inspections
  • Active duty / Reserves - Las Vegas, NV
  • Streamlined troubleshooting processes by effectively utilizing technical manuals, schematics, and diagnostic equipment.
  • Demonstrated commitment to continuous improvement by actively seeking out additional training opportunities and staying current with industry advancements.
  • Supervised launch and recovery of aircraft on flight deck by communicating with personnel.

Security Communication Specialist - Global Security Operations Department

Mattel Inc.
03.2014 - 03.2017
  • Company Overview: El Segundo, CA
  • Administer all aspects of the annual data center disaster recovery tests including developing the protocols and objectives, developing the test schedule, communicating with participants, facilitating the resolution of any technical or administrative issues, maintaining the necessary documentation, assessing the results and preparing the final report for executive management
  • Monitor CCTV activity, manage security officer dispatch protocols and report a daily log on all security related events as the COMSEC specialist
  • Prepare formal presentations, reports and project assignments and assemble data from multiple sources to develop and produce reports to specifically measure risks across operating business/corporate units
  • Provides recommendations and takes steps to address changes to the plan in the scope of the firm's Business Continuity activities or the manner in which they are performed
  • Provides business and technical guidance under the direction of the Program Manager, as it relates to business continuity and business impact analysis
  • Assist with the development of Incident Management exercise, and provide feedback to be used in the post exercise review/ analysis/ debrief
  • Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established
  • Administers Business Continuity software applications which include security programs utilizing CCURE 9000, Network Client and Master-Mind software
  • Assist in the organization of global security communications protocol for all Mattel owned distribution centers, retail stores and absorbed third party corporate companies
  • Diagnose and facilitate maintenance work tickets to ensure corporate security standards are actively met
  • Additionally, perform lobby and security officer related directives
  • Help establish a BCM governance structure consistent with accepted professional and industry standards
  • Provide guidance and direction to DR Analysts in their normal day-to-day activities
  • El Segundo, CA

Education

Community College of the Air Force
Wichita Falls, TX
01.2013

Pasadena City College
Pasadena, CA
01.2011

Skills

  • Program and Project Management
  • Assets and Vendor Management
  • CCTV systems
  • Preventative Maintenance
  • Customer Service
  • Technical Support
  • MS Office 365 Suite
  • SAP
  • GeoView
  • BMC Remedy
  • Design Manager
  • EWorld
  • SPIDA
  • AF IMDS
  • CA Service Desk Manager
  • Travel Tracker

Certification

  • CPR / AED Certification, 01/01/19
  • California DOJ Firearm Safety Certificate, 01/01/19
  • Bureau of Security and Investigative Services Certification (BSIS) Alarm Agent, 01/01/19
  • Bureau of Security and Investigative Services Certification (BSIS) Guard Card, 01/01/19

Timeline

Certified Licensed Massage Therapist

Burke Williams
05.2023 - Current

Technical Specialist Scientist 2

Rose International
10.2019 - 10.2022

Badging Administrator, Security Specialist

NTT Data Services
08.2019 - 09.2019

Customer Service Coordinator - Analyst Projects & Programs III

G4S Secure Integration
03.2017 - 06.2019

Security Communication Specialist - Global Security Operations Department

Mattel Inc.
03.2014 - 03.2017

F-16 Tactical Aircraft Maintainer

USAF
10.2010 - 10.2017

Pasadena City College

Community College of the Air Force

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MICHAEL S. GARCIA