Martha Gabriela Diaz
Montreal,Quebec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Payment Expert
Sekure Payment Experts
05.2023 - Current
- Monitor accounts on an ongoing basis for any issues that may require immediate attention. Proactively increase merchant loyalty. Retain merchants who are at risk of churning.
Payment Specialist
Sekure Payment Experts
09.2022 - 05.2023
- Support anglo/hispanic business owners located in the U.S by answering questions, offering advice, and leveraging resources to find solutions when merchants run into challenges with their payment processing account.
Team Leader
TTEC Solutions
09.2022 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team 15-20 members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Service Representative /Lead Agent
TTEC Solutions Canada
04.2019 - 08.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Account Manager
Teleperformance
05.2018 - 12.2018
- Made sure our department met the needs of our clients and customers
- Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
Education
High School Diploma -
La Estancia School
Tegucigalpa, Honduras06.2013
Skills
- Effective Communication
- Teamwork and Collaboration
- Key Performance Indicators (KPI)
- Leadership
Timeline
Payment Expert
Sekure Payment Experts
05.2023 - Current
Payment Specialist
Sekure Payment Experts
09.2022 - 05.2023
Team Leader
TTEC Solutions
09.2022 - 05.2023
Customer Service Representative /Lead Agent
TTEC Solutions Canada
04.2019 - 08.2022
Account Manager
Teleperformance
05.2018 - 12.2018
High School Diploma -
La Estancia School
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