M Faisal Sarwari

Key Responsibilities:

• Manage RAP program activities to ensure alignment with program goals and contractual obligations.
• Coordinate and oversee RAP-related activities, particularly focusing on the initial six weeks post-arrival in Canada.
• Facilitate communication with clients and IRCC to address individual needs and ensure compliance with program requirements.
• Deliver informative orientations and information sessions to equip clients with essential knowledge and resources.
• Provide support to the RAP program in resolving issues, including those pertaining to special needs clients and crisis situations.
• Handle complex cases and crises, implementing timely interventions and coordinating referrals with relevant agencies for high-need clients.
• Conduct follow-up procedures to ensure effective crisis management and continued support for clients.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

• Recruited, trained, supervised, and conducted performance evaluations for staff members.
• Managed store budgets effectively, ensuring optimal allocation of resources.
• Maintained accurate statistical and financial records to facilitate informed decision-making.
• Handled customer queries and resolved complaints promptly, fostering positive customer relationships.
• Oversaw pricing strategies and implemented effective stock control measures to optimize inventory levels.
• Drove profitability by setting and achieving sales targets, motivating team members to exceed expectations.
• Ensured compliance with health and safety regulations, creating a safe work environment for employees and customers.
• Developed and executed promotional materials and attractive product displays to drive sales.
• Cultivated strong client relationships, delivering exceptional service tailored to their needs.
• Upheld professional appearance standards in alignment with client expectations.
• Demonstrated reliability and punctuality for casting calls and fittings, maintaining a professional demeanor at all times.