Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Meyer Samuel-Bielby

Ajax

Summary

With over a decade of experience as an administrator and customer service representative, I thrive in fast-paced environments and excel in attention to detail. I have a proven track record of assisting doctors with urgent patient referrals and delivering exceptional customer service. My adept troubleshooting skills consistently exceed expectations, ensuring seamless operations. At LANDR, I've played a significant role in enhancing the user experience by providing input on key features like currency conversions and subscription pauses. Moreover, I've offered technical support in debugging music software plugins and resolving release issues on Digital Service Providers (DSPs) like Apple Music and Spotify. I am eager to leverage my experience for continued growth and success in new ventures.

Overview

12
12
years of professional experience

Work History

Customer Support & Distribution Specialist

LANDR Audio
05.2023 - Current
  • Conducting thorough reviews of user submissions to ensure compliance with distribution guidelines on multiple platforms, including YouTube, Spotify, Tidal, and others.
  • Assisting users with any release-related issues such as wrong artist tagging, audio file issues, and album cover art problems.
  • Providing prompt and effective support to customers via email, resolving various issues such as payment discrepancies, music release errors, and software-related problems.
  • Working closely with the Quality Assurance (QA) and Development teams to identify and report significant bugs or issues affecting users on both the LANDR website and LANDR software.
  • Proactively troubleshooting and documenting user-reported issues with Music Plug-ins and distribution processes.
  • Maintaining a comprehensive log of user-reported problems, aiding in the continuous improvement of the platform's performance and reliability.

Customer Service Representative

StrapsCo
02.2019 - 05.2023
  • Provided support for customers who needed help with installing new watch straps, screen protectors and general watch maintenance.
  • Responsible for responding to customer and client requests promptly via email.
  • Assisted customers and clients with any issues that they may face whilst purchasing an order, such as fixing product photos, testing items and explaining how to resolve certain problems.
  • Fixed and maintained the website, such as dealing with glitches, promotion sales, and general listing errors.
  • Managed the company's PayPal and eBay accounts, ensuring that PayPal disputes were resolved, and eBay orders were fulfilled.

Events Setup/Crew Member

Le Windsor Hotel
09.2018 - 01.2019
  • Worked closely with events management and clients to finish event set-ups accordingly.
  • Adhering to logistical restrictions and revision plans. (Room space, set up changes and time needed for project completion).
  • Preparation and transportation of materials, stock management and small-scale construction work (decorative repairs, building stages, bars and floor).

Administrator/ Receptionist

Chartfield Surgery
05.2013 - 05.2018
  • Responsible for registering, de-registering and updating patients' information on EMIS Web software. Completing within a 48-hour timescale, as stated according to NHS Guidelines.
  • Handling of reports, letters and summaries from Hospitals and Patients, which were then passed on to Doctors and health authorities in accordance with the Data Protection Act. (Discharge summaries, prescriptions, referral letters and results). Assisting doctors and nurses in the safeguarding of confidential and sensitive information.
  • Personal interaction with patients in person and on the phone, whilst working at reception.
  • Supporting patients who experience health, drugs and alcohol issues.
  • Overhauled the process of storing and collecting notes for doctors, which allowed doctors and fellow work colleagues to access information and finish work at a faster rate. (Creating letters for patients, assisting hospitals with medical notes and boosting the speed at which medical insurance reports could be completed).
  • In charge of collecting and cataloguing over 13,000+ medical records at an offsite medical archive.
  • Worked closely with senior colleagues such as doctors, management and supervisors to assist when needed (speaking to patients face to face and on the phone, arranging home visits and transport to hospitals, calling ambulances and assisting in emergency situations).
  • Coordinated a team in renovating an off-site medical archive, using concise planning methods including, the ordering of medical notes, room placement and calculating the number of patients joined alongside the amount that leave.
  • Liaised with local health authorities to maintain records.

Education

B.A. - Sociology

Roehampton University
London, UK
01.2016

Skills

  • Communication
  • Time Management
  • Project Management
  • Critical Thinking
  • Data Analysis
  • Technical Proficiency
  • Conflict Resolution
  • Strategic Planning
  • Troubleshooting skills
  • Customer relations
  • Office administration
  • Telephone skills

Languages

English
Native or Bilingual

Timeline

Customer Support & Distribution Specialist

LANDR Audio
05.2023 - Current

Customer Service Representative

StrapsCo
02.2019 - 05.2023

Events Setup/Crew Member

Le Windsor Hotel
09.2018 - 01.2019

Administrator/ Receptionist

Chartfield Surgery
05.2013 - 05.2018

B.A. - Sociology

Roehampton University

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Meyer Samuel-Bielby