Mey Qawasmeh
Santa Ana
Summary
Dynamic professional with a strong background in both luxury retail and financial services. As a former Assistant Manager at Estée Lauder, I developed a sharp eye for client experience, sales growth, and team leadership. Today, as a Relationship Banker at Bank of America, I bring that same passion for service to help clients feel confident in their financial decisions. Known for building genuine connections, exceeding goals, and adapting quickly, I thrive in roles where trust, care, and results matter most.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Banker
Bank of America
San Juan Capistrano
07.2025 - Current
- Work one-on-one with clients to truly understand their goals and guide them toward the right financial solutions.
- Build trust and long-lasting relationships by offering clear advice and simplifying complex banking products.
- Celebrate client wins from opening their first account to planning for major milestones like buying a home.
- Help clients feel confident in their financial decisions through education, patience, and personalized support.
- Partner closely with teammates to make sure every client leaves feeling valued and supported.
- Balance sales goals with genuine care, ensuring clients get what benefits them most while meeting branch objectives.
Assistant manager/Lead Key Holder
Estée Lauder
New York
01.2021 - 05.2025
- Supervised daily store operations, including opening/closing procedures, cash handling, and inventory control.
- Trained, coached, and motivated a team of beauty advisors to exceed sales targets and deliver exceptional customer service.
- Developed personalized client relationships, leading to higher customer loyalty and repeat business.
- Drove product knowledge initiatives, ensuring team expertise across skincare, makeup, fragrance, and haircare categories.
- Assisted with merchandising, promotional campaigns, and corporate-driven sales strategies to maximize revenue.
- Supported managerial responsibilities such as scheduling, performance reviews, and team development.
BEAUTY SALON MANAGER
Sabaya
01.2018 - 01.2020
- Company Overview: Beauty Salon
- Client Relations: Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
- Operational Management: Oversaw daily salon operations, including inventory management, equipment maintenance, and adherence to health and safety standards.
- Financial Management: Responsible for budgeting, cost control, and achieving revenue targets through effective marketing strategies and upselling techniques.
- Beauty Salon
Education
Makeup Artist -
Cosmo Makeup Academy
10.2020 - 01.2021
Makeup Artist -
Jakob Lambaz
10.2018 - 10.2018
BACHELOR - MARKETING
Yarmouk University
09.2011 - 01.2015
Skills
Client & Relationship Skills
Building trust and long-term client relationships
Personalized financial guidance and education
Exceptional customer service with a warm, approachable style
Sales & Business Growth
Consultative selling and cross-selling techniques
Consistently meeting and exceeding sales goals
Experience driving revenue growth in both beauty retail and banking
Leadership & Teamwork
Coaching and mentoring team members to perform at their best
Supporting branch/store operations with responsibility and care
Collaborating with colleagues to create seamless client experiences
Professional Strengths
Strong communication and listening skills
Problem-solving with empathy and clarity
Adaptable and quick to learn new tools and products
Technical / Tools
Banking systems (Bank of America platforms)
POS & retail management systems (Estée Lauder)
Microsoft Office Suite & CRM tools
Timeline
Relationship Banker
Bank of America
07.2025 - Current
Assistant manager/Lead Key Holder
Estée Lauder
01.2021 - 05.2025
Makeup Artist -
Cosmo Makeup Academy
10.2020 - 01.2021
Makeup Artist -
Jakob Lambaz
10.2018 - 10.2018
BEAUTY SALON MANAGER
Sabaya
01.2018 - 01.2020
BACHELOR - MARKETING
Yarmouk University
09.2011 - 01.2015