MEWAEL ANDEBRHAN
Oakland,CA
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Hertz Car Rental
03.2024 - 08.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Negotiated solutions in challenging situations to retain customer loyalty.
Unarmed Security Guard
Securitas Security Services USA
08.2022 - 08.2023
- Patrolled and protected assigned site to the best of my abilities
- Taught residents safety protocols
- Ensured delivery drivers were following protocols on site
- Signed current and new residents in and out of facilities
- Shadow new contractors on site to ensure safety
- Follow post orders from from supervisor to ensure the site is secured
- Informed and relayed thorough information with operations manager and site owner
- Record/report any weird or disturbing incidents
Instructional Assistant
Longfellow Middle School
01.2022 - 06.2022
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Assisted in creation of lesson plans, focusing on innovative teaching methods to enhance student comprehension.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
Tutor
Longfellow Middle School
06.2021 - 12.2021
- Tutor grades 6-8, general education, help on projects, school debates and discussions, other curricular activities for high school programs
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Boosted students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
- Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
Security
Allied Universal Security Services
08.2020 - 06.2021
- Kept the site secured by following post orders and training whilst keeping in communication with the operations manager and site owner
- Willing to communicate with local authorities in cases of emergencies
- Overlooked the establishment and clientele
- Patrolled the building every hour of the night securing the entrances
- Assisted clients and residents with safety precautions to and from desired destination
Sales Associate
Daiso Japan
08.2018 - 10.2019
- Resolve common complaints, operated cash registers, managing financial transactions, superior product knowledge, demonstrating customer service
Education
AA And Transfer Degree - Social Behavioral/liberal Arts
Berkeley City College
Berkeley, CA05-2026
High School Diploma -
American Indian High School
Oakland, CA06.2018
Skills
- Hardworking
- Persistent
- Team worker/Leader
- Patient
- Problem solver
- Ability to perform under pressure
- Attention to detail
- Organizational skills
- Quick learner
- Great communicator
- Customer interaction
- Sales skills
- Text analytics
- Microsoft Outlook/Word/Excel/Powerpoint
- Google Sheets/Forms/Slides/Docs
- Social Media Savvy
- Time management
- Customer service
Timeline
Customer Service Sales Representative
Hertz Car Rental
03.2024 - 08.2024
Unarmed Security Guard
Securitas Security Services USA
08.2022 - 08.2023
Instructional Assistant
Longfellow Middle School
01.2022 - 06.2022
Tutor
Longfellow Middle School
06.2021 - 12.2021
Security
Allied Universal Security Services
08.2020 - 06.2021
Sales Associate
Daiso Japan
08.2018 - 10.2019
AA And Transfer Degree - Social Behavioral/liberal Arts
Berkeley City College
High School Diploma -
American Indian High School
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