Metta Cook
Huntington Beach
Summary
Dynamic veterinary professional with extensive experience at Beach Cities Animal Hospital, excelling in client relations and patient care. Proven ability to train staff and enhance workflow, while demonstrating empathy and strong communication skills. Adept in animal behavior assessment and fostering positive relationships with clients and their pets.
Overview
26
26
years of professional experience
Work History
Veterinary Receptionist
Beach Cities Animal Hospital
01.2022 - Current
- Managed front desk operations, ensuring smooth patient flow and optimal client service.
- Scheduled appointments and coordinated follow-up communications with pet owners.
- Maintained accurate patient records using veterinary management software.
- Trained new reception staff on procedures and customer service best practices.
- Resolved client inquiries and complaints with professionalism and empathy.
- Collaborated with veterinary team to optimize workflow and improve client satisfaction.
- Managed multi-line phone system and pleasantly greeted patients.
Animal Rescue Assistant Manager, Volunteer
Pups and Pals Rescue
01.2008 - Current
- Rescue and foster dogs and cats
- Review and screen applications for potential adoptions
- Conduct 'meet and greet' opportunities for potential adoptees
- Work with families to find their perfect match
- attend dog and cat rescue events
- Provide transportation for animals to vet appointments
- Foster pregnant moms, help with delivery and raising of puppies and kittens until they are ready for adoption
- Evaluate animals at the shelter for health, behavior and temperament
Pet Sitter
Self-employed
06.2005 - Current
- Provided personalized, in-home care for animals
- Walk, feed, groom and socialize animals while in my care
- Develop long-term relationships with clients
- Monitor safety for every animal under care
Kennel Attendant
Seal Beach Animal Care Center
09.1999 - 12.2020
- Maintained clean and safe pens, play and common areas
- Fed and provided water to animals at regular intervals
- Walked and socialized with animals.
- Explained adoption procedures to visitors
Education
No Degree - English Literature And Art History
California State College At Long Beach
Long Beach, CASkills
- Knowledge and confidence in animal caretaking and training
- Ability to read animal body language
- Patience with dealing with all animals
- Confidence when dealing with clients
- Ability to care for farm animals including horses and goats and a large variety of small animals
- An overall friendly and helpful attitude
Timeline
Veterinary Receptionist
Beach Cities Animal Hospital
01.2022 - Current
Animal Rescue Assistant Manager, Volunteer
Pups and Pals Rescue
01.2008 - Current
Pet Sitter
Self-employed
06.2005 - Current
Kennel Attendant
Seal Beach Animal Care Center
09.1999 - 12.2020
No Degree - English Literature And Art History
California State College At Long Beach