Methma Kumarasinghe
Surrey
Summary
Dedicated and detail-oriented individual with a strong background in airport operations, seeking an opportunity in the Airport Operations Department as a Baggage and Gate Scheduler. Bringing excellent communication skills, decisive decision-making abilities, and the capacity to thrive in a dynamic environment. Proficient in scheduling, resource allocation, and real-time support, with a comprehensive understanding of common-use assets, airline partnerships, and ground handling processes. Known for effective problem- solving and building positive relationships with stakeholders.
Overview
7
7
years of professional experience
Work History
Paralegal
North Shore Law
04.2022 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Organized large volumes of data into an easily retrievable format for review by attorney staff members.
- Able to multitask and be organized to meet deadlines.
- Collaborated with other team members while also being self-disciplined to work individually.
Service Delivery Manager
G4S Secure Solutions
01.2019 - 01.2020
- Managed and coordinated the schedules of approximately 80 officers at screening checkpoints.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Monitored performance metrics to identify areas for improvement.
- Organized, and manage work of staff to ensure that work was accomplished in manner consistent with organizational requirements.
Customer Care Ambassador
Dexterra
02.2017 - 01.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Demonstrated strong communication skills to interact with clients.
- Managed workload effectively by prioritizing tasks accordingly or urgency or importance.
- Utilized problem solving techniques to identify solutions for client issues.
- Provided external and internal clients with requested information.
Customer Care Supervisor (Cruise Operations)
Dexterra
04.2018 - 10.2018
- Managed daily operations within the Customer Care Department including scheduling, staffing levels and workflow management.
- Implemented innovative solutions for streamlining workflows, increasing productivity, reducing costs, and enhancing operational efficiency.
- Facilitated inter-departmental communication to effectively provide customer support.
- Monitored compliance risks while adhering to safety protocols.
- Built client relationships by handling complaints, providing appropriate solutions and alternatives within appropriate timeframes and following up to achieve resolution.
Education
Paralegal
Capilano University
North Vancouver, BC03.2022
Airport Operations
British Columbia Institute of Technology
Richmons, BC02.2017
Skills
- Online databases
- Schedule coordination
- Operational efficiency
- Effective multitasking
- Teamwork and Collaboration
- Critical thinking and problem solving
Timeline
Paralegal
North Shore Law
04.2022 - Current
Service Delivery Manager
G4S Secure Solutions
01.2019 - 01.2020
Customer Care Supervisor (Cruise Operations)
Dexterra
04.2018 - 10.2018
Customer Care Ambassador
Dexterra
02.2017 - 01.2019
Paralegal
Capilano University
Airport Operations
British Columbia Institute of Technology
Similar Profiles
Nicole DolbelNicole Dolbel
Pathology Laboratory Technical Assistant at Pathology North - Royal North Shore HospitalPathology Laboratory Technical Assistant at Pathology North - Royal North Shore Hospital
Liana MamoneLiana Mamone
Registered Nurse- 2 DSU at North Shore University HospitalRegistered Nurse- 2 DSU at North Shore University Hospital
Nispal ThapaNispal Thapa
Operation Team Supervisor at Bunnings North shore AucklandOperation Team Supervisor at Bunnings North shore Auckland
Harminder MatharuHarminder Matharu
Medical Office Administrator at Balwin Physical TherapyMedical Office Administrator at Balwin Physical Therapy
Bronwyn Madsen-ParksBronwyn Madsen-Parks
Office Assistant and Prepress Technician at Max SolutionsOffice Assistant and Prepress Technician at Max Solutions