Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mete Mert

Kitchener,Ontario

Summary

Self Starter and results oriented, Territory Manager with 10+ years convenience retail and customer care experience experience driving business growth, optimizing sales performance, and strong leadership attributes in fast-paced and dynamic environments. Able to approach activities with a learner mindset and respond quickly to changing priorities and multiple parallel activities.

Overview

19
19
years of professional experience

Work History

Territory Manager

Philip Morris International, PMI
06.2022 - Current

Established successful account relationships with site owners, senior executives and stakeholders by building rapport and maintaining consistent communication.

Drive retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Communicating regularly with dealers to planning of our company’s execution strategies.

Managed portfolio of 150 accounts and $20 million in sales.

Presented execution plans and ideas to dealers, peers, and all levels of management.

Achieved highest sales growth Territory in the province with 420% in 2021.

Sales Manager

Cesur Packaging Canada Inc.
01.2021 - 02.2022

Worked collaboratively with internal and external customers to increase sales and profits. Communicates with potential customers for new sales opportunities and participates in tenders.

Has successfully integrated into the Bulk Bag/FIBC industry and started looking for the best business opportunities and new clients to grow rapidly.

Hundreds of potential customers were contacted. Participated in 3 tenders, each worth over million USD.

Engineering Assistant

Contor Building System Inc
05.2020 - 01.2021

To assist the engineering team in daily and mid-term projects. In addition, I supported to the team to complete the planned tasks on time.

Territory Manager

Bp-British Petroleum
03.2011 - 11.2019

Achieve defined targets of gas stations fuel sales, gross and operating margins primarily through the existing dealer network and capture new gas station opportunities within the territory.

Worked with more than 200 dealers with different cultures in 5 territories.

Highest national score in Customer Experience Review in 2013 and 2015

Signed long term contract with more than 20 new sites either from competitors or newly built.

Increased existing sales 12% (National average was 5%)

The highest sales increase at the end of 2018 compared to the previous year.

Full budget, P&L accountability in retail service network.

Followed proper HSSE protocols (No Harm, No Leaks) to Zero incident.

Territory Manager

Lukoil
12.2009 - 03.2011

Developed country retail service network strategy in line with country distribution channel. Counseled business partners in the areas of customer satisfaction, sales growth. Gained high level management experience. Designed marketing strategies and campaigns, customer frequency realization played a crucial role in new business development.

Achieved 98% of contract renewal. Increased existing sales 14%

Sales Engineer

Linde Gas
06.2008 - 12.2009

Assigned as a field sales representative after successful completion of an advanced 6-month technical industrial sales training program. Promoted value-added sales strategies, services, demonstrated features and benefits of products to maintain consultative sales approach.

Manages over 300 accounts and works to add new customers.

Sales revenue increased 21%

GP increased 8%

Sales Representative

Novartis Pharmaceuticals
07.2007 - 06.2008

Assigned as a field sales representative after successful completed 3 months sales training program with high competition elimination system. Promoted value-added sales strategies, services, demonstrated features and benefits of products to maintain consultative sales approach.

Demonstrating or present products to doctors and pharmacists.

Customer Service Representative

Unique Settings
11.2005 - 10.2006

Shows a positive, empathetic, and professional attitude towards customers by making more than 50 phone calls per day.

Processes order forms, applications, and requests into the system. Supports the sales channel by maximizing communication.

Education

International Start-Up Track

York University
Toronto, ON
03.2018

Diploma - Customer Relationship Management

City University of New York
New York City
09.2006

Bachelor of Science - Mining Engineering

Cukurova University
Turkey
12.2004

Skills

  • Account Management
  • Sales Operations
  • Customer Satisfaction
  • Sales Presentations
  • Coaching
  • Financial Oversight
  • Sales Processes
  • Contract Management
  • MS Office
  • Sales Force

Languages

English
Full Professional
Turkish
Native or Bilingual

Timeline

Territory Manager

Philip Morris International, PMI
06.2022 - Current

Sales Manager

Cesur Packaging Canada Inc.
01.2021 - 02.2022

Engineering Assistant

Contor Building System Inc
05.2020 - 01.2021

Territory Manager

Bp-British Petroleum
03.2011 - 11.2019

Territory Manager

Lukoil
12.2009 - 03.2011

Sales Engineer

Linde Gas
06.2008 - 12.2009

Sales Representative

Novartis Pharmaceuticals
07.2007 - 06.2008

Customer Service Representative

Unique Settings
11.2005 - 10.2006

International Start-Up Track

York University

Diploma - Customer Relationship Management

City University of New York

Bachelor of Science - Mining Engineering

Cukurova University
Mete Mert