Metarere Tjitua
Fort McMurray,AB
Summary
Dynamic customer service professional with proven expertise in complaint handling and CRM software. At CIBC and Walmart, I excelled in resolving high-stress situations, enhancing customer loyalty by up to 30%. Skilled in team collaboration and leveraging social media for service enhancement, I consistently prioritize empathy and efficiency in customer interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
CIBC
01.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Representative
Walmart
03.2015 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Keyano Collage
Fort McMurray, AB06-2017
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
Languages
English
Full Professional
Accomplishments
I did computer training, cyber awareness, health care certificate.
Certification
Cyber awareness and Health care certificate.
Timeline
Customer Service
CIBC
01.2022 - Current
Customer Service Representative
Walmart
03.2015 - 11.2020
High School Diploma -
Keyano Collage
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