Meta Getachew
Los Angeles
Summary
Positive, diligent and effective at promoting tenant satisfaction by addressing concerns, spearheading repairs and implementing new ideas. Demonstrated operational and leadership skills including; training new hires, leading team meetings, and being a resourceful problem solver. Offering 9 years of Commercial Property Management experience paired with a goal-oriented and performance-minded approach.
Overview
12
12
years of professional experience
Work History
Property Coordinator
Jade Enterprise
11.2023 - 12.2024
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
Assistant to the Property Manager
IDS Real Estate Group
02.2020 - 10.2023
- Assisted with Industrial, Office, and Retail buildings across Los Angeles County.
- Reviews leases and prepares Tenant Information sheet.
- Prepares monthly variance report to review by PM
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Drafts monthly operating statement letter for PM to review
- Prepares annual property tax billback for review for PM
- Monitored progress of construction and maintenance projects
- Responded to Common Area Maintenance (CAM) inquiries.
- Prepares contracts/purchase orders for existing/new vendors
- Reviews tenant/vendor insurance
Property Assistant
Colliers International
11.2017 - 10.2019
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Monitored premises security, screened visitors, updated logs and issued passes
- Ordered and distributed office supplies while adhering to a fixed office budget
- Organized all new hire, security and temporary paperwork
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Handled tenant complaints using YARDI and appropriately calling in repairmen and other support services as needed
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
Front Desk Clerk
Hotel Captain Cook
06.2013 - 05.2017
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Processed numerous telephone and walk-in reservations per shift
- Recruited and trained new members of the guest service team
- Verified that personal and payment information on guest accounts was accurate and complete
- Collaborated with maintenance and housekeeping to resolve guest problems and concerns
Education
High School Diploma - undefined
East High School
Anchorage, AK2013
Skills
- Yardi System Trained
- AVID Invoice Trained
- Rent Collection
- Property Takeover Trained
- Professional phone etiquette
- CAMs/Variance Reports
- Tenant Improvements
- Budgets
- Tenant Relations
- Oversee Maintenance
- Bid Proposals
- Microsoft Excel/Word certified
- Multi-line phone proficiency
- Excellent planner and coordinator
- Employee training and development
- 60 WPM typing speed
Timeline
Property Coordinator
Jade Enterprise
11.2023 - 12.2024
Assistant to the Property Manager
IDS Real Estate Group
02.2020 - 10.2023
Property Assistant
Colliers International
11.2017 - 10.2019
Front Desk Clerk
Hotel Captain Cook
06.2013 - 05.2017
High School Diploma - undefined
East High School
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