Messina Moore

My husband and I own and operate our welding and metal fabrication business, Moore Fabrication. Duties include but not limited to:

• Customer service.
• Ordering
• Sales
• Bookkeeping
• Greeting customers
• Answering the phone
• Invoicing

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Answered phone calls and emails to schedule client appointments.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Processed payments, entering sales in register for prompt customer service.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.