Messias Luis Generoso
Airdrie,AB
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
01.2023 - 10.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Landscaping Crew Member
Calgary Buildings Rentals
04.2023 - 07.2023
- Performed planting, watering, mulching, and edging of lawns.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
Crew Member
A & W Fast Food Restaurant
01.2023 - 03.2023
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Team Leader
McDonald's Restaurant
05.2022 - 01.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Crew Trainer
McDonald's Restaurant
01.2022 - 01.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Construction Worker
Tony William Roofing And Exterior
01.2022 - 01.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
Software Development - IT Network Security
SAIT
Alberta Beach, AB05.2024
Skills
- Loader Cranes
- Meeting Production Goals
- Bed Making and Linen Changes
- Temperature Monitoring
Timeline
Landscaping Crew Member
Calgary Buildings Rentals
04.2023 - 07.2023
Shift Manager
McDonald's
01.2023 - 10.2023
Crew Member
A & W Fast Food Restaurant
01.2023 - 03.2023
Team Leader
McDonald's Restaurant
05.2022 - 01.2023
Crew Trainer
McDonald's Restaurant
01.2022 - 01.2023
Construction Worker
Tony William Roofing And Exterior
01.2022 - 01.2023
Software Development - IT Network Security
SAIT
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