Meshwa Patel
Brampton,Canada
Summary
Hardworking specialists leverage their training and problem-solving abilities to contribute technical knowledge to the company's and employer's success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
COLLECTOR AGENT
Bill Gosling Outsourcing
Barrie, Ontario
10.2022 - Current
- Reviewed account status of customers and provided appropriate solutions to their concerns
- Negotiated payment arrangements with customers as necessary and referred complaints immediately to the relevant department for prompt resolution
- Engaged with customers on all inbound and outbound calls, emails, and other communication channels to build positive relationships
- Responded promptly to inquiries and carefully considered each situation to determine the most appropriate solution
- Recommended appropriate solutions, products, and alternative options to resolve customer inquiries
- Overcame consumer objections and referred complaints immediately to the appropriate manager, team leader, or relevant department as necessary.
SHOWROOM ASSISTANT
Today's Shopping Center
Mississauga, Ontario
08.2022 - 10.2022
- Worked together as a team to accomplish many tasks and reach companies objectives
- Gathered products for performances, pre-production, photography, the web, and video servers
- Kept the atmosphere welcoming and secure
- Ensured that the goods are prepared, inspected, and up to grade
- Installed the finished object in the showroom
- Consolidated inventory to meet space constraints and pulled items for vendor claims returns.
TEAM MEMBER
Tim Hortons
Kitchener, Ontario
03.2022 - 07.2022
- Served coffee with hospitality at front counter service and drive-thru service
- Took orders with drive-thru headset while preparing an order for the customer
- Multitasked and managed time with the team members
- Received payment by cash, card, debit card, and rewards offer to complete customer purchases
- Completed general duties of cleaning, mopping & sweeping floor, and emptying trash can
- Stocked the fridges, coffees, and cup shelves.
CASHIER
Real Canadian Superstore
Sudbury, Ontario
11.2021 - 02.2022
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Performed cash, card, and check transactions to complete customer purchases
- Greeted over 50 to 70 customers per day.
GENERAL HELPER
Chartwell
Greater Sudbury, ON
09.2019 - 12.2021
- Assisted equipment operators in the alignment, movement, and adjustment of equipment and materials
- Loaded, unloaded, and identified food materials, machinery, and tools to distribute main foods to appropriate locations
- Lubricated and cleaned locations and food vessels to maintain optimum performance.
GRADUATE TEACHING ASSISTANT
Laurentian University
Greater Sudbury, ON
09.2019 - 10.2021
- Documented attendance and completed assignments to maintain the entire class and student records
- Checked assignments, proctored tests, and provided grades according to university standards
- Proctored examinations and prevented student cheating
- Conducted research in computer science with a team of 3 graduates and faculty
- Taught mathematics and mathematics college-level courses for over some students
- Managed the data.
SUPERVISOR
Subway
Greater Sudbury, ON
04.2020 - 07.2021
- Assisted customers in choosing menu items by providing food complementing information
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Interpreted food order slips per shift to prepare food according to customer orders
- Trained team members to prepare sandwiches and other items according to instructions
- Greeted guests, promoted specials, and took orders
- Conducted inventory counts by adding each item in stock and putting an order through the mobile application
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
WEB DEVELOPER INTERN
Techno Guide Info Soft
Anand, Gujarat
05.2018 - 08.2019
- Worked in Content Management System to create, manage, and modify content on the website
- Worked in CodeIgniter Framework rapid development for web applications with HTML, PHP, JavaScript, CSS
- Installed plugins to provide developers the flexibility to customize site features and functionality
- Initiated core PHP to let the developers learn the scripting step-by-step and also in a diligent manner.
SOFTWARE DEVELOPER INTERN
Tech Elecon, Technological simplified
Anand, Gujarat
05.2017 - 06.2018
- Leveraged networking solutions and multi-framework to create a dashboard for sales information aimed at easily categorizing sales based on product category
- Facilitated organization by compiling documents, preparing spreadsheets, and reports of the project to ensure seamless running of operations
- Acquired knowledge of multi-platform, application architecture, and N-tier application development, understanding clients' requirements
- Updated skills in hardware, software, web service, and Networking solutions.
Education
Master's In Computational Science -
Laurentian University
01.2021
Bachelor's In Information Technology -
Birla Vishwakarma Mahavidhayalaya
06-2018
Skills
- Collections best practices
- Proficiency in software
- Performance improvement techniques
- Technical Support & troubleshooting
- MS Office proficiency
- Call Center Operations
Languages
English
Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
COLLECTOR AGENT
Bill Gosling Outsourcing
10.2022 - Current
SHOWROOM ASSISTANT
Today's Shopping Center
08.2022 - 10.2022
TEAM MEMBER
Tim Hortons
03.2022 - 07.2022
CASHIER
Real Canadian Superstore
11.2021 - 02.2022
SUPERVISOR
Subway
04.2020 - 07.2021
GENERAL HELPER
Chartwell
09.2019 - 12.2021
GRADUATE TEACHING ASSISTANT
Laurentian University
09.2019 - 10.2021
WEB DEVELOPER INTERN
Techno Guide Info Soft
05.2018 - 08.2019
SOFTWARE DEVELOPER INTERN
Tech Elecon, Technological simplified
05.2017 - 06.2018
Master's In Computational Science -
Laurentian University
Bachelor's In Information Technology -
Birla Vishwakarma Mahavidhayalaya
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