Meshae Alexander
Rancho Cucamonga
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Hci Systems
Ontario
05.2025 - Current
- Coordinated service requests and managed scheduling for client appointments.
- Maintained accurate records using Hci Systems' client management software.
- Facilitated communication between clients and service providers for timely updates.
- Edit/ provided reports for our technicians.
- Answer all B2B inquiries via email, or phone.
- Provide reports to customer.
Customer Service Specialist/ Fleet Specialist
Schneider
Portland
08.2021 - 04.2025
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Scheduled all vehicle maintenance.
- Monitored/ Tracked Driver DOT(HOS)
- Coordinated services for the drivers.
- Collaborated with team members to streamline service processes and improve efficiency.
Customer Success Service Representative
FedEx Supply Chain
Fontana
01.2018 - 02.2021
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Arranged/ Provided all necessary documentation for all LTL pick ups.
- Served as a liaison between operations and B2B customers.
Education
Rancho Cucamonga High School
Rancho Cucamonga, CASkills
- Client management
- Service coordination
- Scheduling optimization
- Data reporting
- Customer Service
- Filing
- Billing
- Inventory management
Timeline
Service Coordinator
Hci Systems
05.2025 - Current
Customer Service Specialist/ Fleet Specialist
Schneider
08.2021 - 04.2025
Customer Success Service Representative
FedEx Supply Chain
01.2018 - 02.2021
Rancho Cucamonga High School