Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mesghana Tesfagaber

Ottawa,Ontario

Summary

Versatile and dynamic, with a proven track record at Michaels Arts and Crafts, I excel in customer service and problem-solving. Demonstrated adaptability and teamwork through diverse roles, from retail to household management and music performance. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing effective organizational skills and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Retail Experience ( Co-op Placement)

Michaels Arts and Crafts
07.2023 - 08.2023
  • Operated cash registers to process transactions accurately, including cash, card, and gift card payments.
  • Restocked shelves and maintained a neat, organized store environment to improve customer shopping experiences.
  • Prepared and packed customer orders for curbside pickup and shipments, ensuring timely and accurate fulfillment.
  • Provided friendly and knowledgeable customer service, assisting shoppers with product selection
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Household Assistant

Family
01.2023 - Current
  • Cleaned and organized a 2-bedroom house daily while managing laundry and meal prep for a family of four.
  • Managed pet care duties, ensuring animals received proper nutrition, exercise, and grooming on a consistent basis.
  • Assisted family members with scheduling and appointments.

Volunteer

Hiyaw Amlak Church
10.2021 - Current
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Guitarist – Church Choir (Youth & Adult Groups)

Hiyaw Amlak Church
10.2021 - Current
  • Collaborated with choir directors to arrange and perform music for weekly services.
  • Provided instrumental accompaniment for both youth and adult choirs during worship services, community events, and special occasions.
  • Rehearsed weekly with choir members to ensure high-quality performances.

Babysitter

Family Members
11.2022 - 09.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

High School Diploma -

St. Pius X High School
1481 Fisher Ave, Ottawa, ON K2C 1X4
06-2024

Skills

  • Effective Organizational Skills
  • Teamwork
  • Active listening
  • interpersonal skills
  • Time management abilities
  • Conflict resolution
  • Adaptability and flexibility
  • Problem-solving
  • Responsibility

Languages

English
Full Professional
Tigrinya
Native/ Bilingual

References

Sosuna Tesfai

(613)404 4076

sosuna.tesfai@gmail.com

Betty Araia

(343) 297 1075

bethelaraia@gmail.com

Hana Kiflemariam

(647) 806 4262

Timeline

Retail Experience ( Co-op Placement)

Michaels Arts and Crafts
07.2023 - 08.2023

Household Assistant

Family
01.2023 - Current

Babysitter

Family Members
11.2022 - 09.2024

Volunteer

Hiyaw Amlak Church
10.2021 - Current

Guitarist – Church Choir (Youth & Adult Groups)

Hiyaw Amlak Church
10.2021 - Current

High School Diploma -

St. Pius X High School

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Mesghana Tesfagaber