Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Mesfin Habtemariam

Toronto,ON

Summary

Proven track record in enhancing guest experiences at Sheraton Hotel & Resorts, demonstrating exceptional problem-solving and customer service skills. Adept at fostering client relationships and improving safety protocols, I bring a strong work ethic and cross-cultural sensitivity to any team. Achieved significant reductions in guest wait times through proactive service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Door Attendant

Sheraton Hotel & Resorts
08.2022 - 09.2023
  • Enhanced hotel appeal by maintaining a clean and inviting entrance area, free of obstructions and debris.
  • Provided emergency response support as needed, including first aid administration or incident reporting according to established protocols.
  • Reduced wait times at the reception area by proactively identifying arriving guests who required assistance with luggage or transportation arrangements.
  • Participated in regular training sessions to stay current on hotel policies, procedures, and customer service best practices.
  • Supported event coordination efforts at the hotel by directing attendees towards designated areas and managing crowd control as needed.

Customer Service

Abyssinia Hotel
02.2021 - 03.2022
  • Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.

Education

Bachelor of Arts - Marketing Managment

Saint Mary University College
Addis Ababa, Ethiopia
01.2022

High School Diploma -

Beteseb Acadamey
Addis Ababa Ethiopia
04.2019

Skills

  • Team player mentality
  • Strong Work Ethic
  • Patience and composure
  • Initiative and Self-Motivation
  • Reliability and punctuality
  • Cross-cultural sensitivity
  • Security awareness

Languages

English
Professional Working
amharic
Full Professional

Certification


Hotel and Tourism License - 2022 January - 2023 September

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 15 in the development of Advertising the Abyssinya hotel

Timeline

Door Attendant

Sheraton Hotel & Resorts
08.2022 - 09.2023

Customer Service

Abyssinia Hotel
02.2021 - 03.2022

Bachelor of Arts - Marketing Managment

Saint Mary University College

High School Diploma -

Beteseb Acadamey

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Mesfin Habtemariam