MESERET TESEMA
Edmonton,Canada
Summary
Passionate, hardworking and detail-oriented Market analyst, customer support Executive, Branch manager and Retail sales experience with more than 10 years of experience in the financial and retail industry. Provided high-quality customer service, managing branches and teams in the financial industry and expertise in the area of leadership, customer service, sales and team leading. Experienced at promoting and upselling products and services, making recommendations that meet the unique needs of each customer. A collaborative team player who builds and maintains strong relationships with clients, management and team members. A skilled communicator who listens closely to identify client requirements and explains complex concepts to clients, end-users and team members in terms that are clear and easily understood. Recognized for high achievements and completing demanding tasks within a crucial timeline. Quick learner, multi-tasker, Problem solver and conflict resolver. Flexible to work in shifts and extended working hours.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Early Childhood Educator
Elyon Child Care Ltd.
Edmonton, Alberta
04.2026 - Current
- Facilitated interactive activities promoting cognitive and social development.
- Created a safe and nurturing environment conducive to learning and exploration.
- Developed age-appropriate activities enhancing physical, social, and intellectual growth.
- Designed engaging lesson plans for toddlers.
- Followed structured daily routines to provide stability for children. to help children feel comfortable and promote development.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
Bakery Wrapper
Costco Wholesale Canada Ltd.
08.2024 - Current
- Wrapping bakery products
- Garnished bakery products to enhance visual appeal and attract customers.
- Labeled bakery products with detailed descriptions and expiration dates to ensure quality and compliance.
- Restocked supplies and ingredients to maintain workflow and ensure product availability.
- Weighing bakery products
- Panned bakery products for optimal baking and presentation.
- Cleaning and sanitizing the bakery, equipment, and utensils
- Merchandise bakery products
Sales Representative
la Vie en Rose
05.2024 - 07.2024
- Welcoming customers who are coming into the store
- Guided customers in locating desired items, answered questions, explained product features, and recommended complementary products.
- Achieved personal sales goals by preparing, identifying, and strategically placing products on the sales floor to enhance customer experience.
- Assisted customers in fitting rooms by offering guidance and support. when customers are in the fitting room.
- Accompanying customers to the cash register and processing their transactions.
- Ensuring everything is clean and tidy in the store and back store.
- Supported team by performing various operational tasks to streamline processes.
Retail Assistant
Michael Hill
10.2023 - 01.2024
- Engaged customers in conversation to identify needs and preferences
- Assisting customers in their product selection
- Assisted customers in displaying products to enhance shopping experience
- Providing information regarding extended service plans and financing options
- Processed sales, received payment, packed sold items, and handed them to customers
- Assisted customers with inquiries at the service counter.
- Organizing and maintaining the cleanliness of the store
Branch Manager
Oromia Insurance Company
07.2016 - 06.2023
- Engaged with companies and individual customers to promote insurance services at our branch.
- Maintained an excellent working environment relationship with existing corporate customers through fulfilling commitments and hosted important meetings and visits.
- Developed led and motivated teams to analyze clients'needs and recommended solutions.
- Conducted periodic outreach to customers to enhance engagement and address inquiries.
- Monitored, evaluated and reconciled the branch's budget with actual performance
- Conducted market research to identify potential clients and industry trends.
Customer Support Executive
Oromia Insurance Company
03.2013 - 06.2016
- Answered calls and resolved customer complaints to enhance satisfaction
- Greeted customers, offered assistance and served them in order to ensure their needs are answered in a timely manner
- Provided customers with detailed information about policies and products
- Suggested suitable products based on customer needs
- Forwarded customers to sales agents when a policy needs to be initiated or upgraded
- Organized customer complaint records for efficient tracking and resolution
- Contacted customers for feedback to improve service quality and responsiveness
- Worked closely with different organizations and created good business relationshipss
Market Analyst
Finance and Economic Development Office
09.2008 - 02.2013
- Collected and analyzed data to support strategic decision-making
- Analyzed bid result, wrote detailed report and presented results
- Prepared annual purchasing plan, bid documents, agreements and award letters
- Invited customers to participate in bidding processes
- Executed tasks to enhance team alignment and achieve objectives
Education
Masters - Business Administration
International Leadership Institute
Addis Ababa, Ethiopia03-2015
Bachelor in Business - Marketing
Arba Minch University
Arbaminch, Ethiopia07-2008
Skills
- Lesson planning
- Child development
- Classroom management
- Activity facilitation
Certification
- Excellence Through Service, Erkata, 04/01/14
- Computer Certificate, FashionNet Marry Help College, 11/01/09
- Level 1 Early Childhood Educator, Alberta Child Care Staff Certification, Oct 5, 2025
Languages
- English, Professional Working
- Amharic, Native and/or Bilingual proficiency
- Oromo, Native and/or Bilingual proficiency
Timeline
Early Childhood Educator
Elyon Child Care Ltd.
04.2026 - Current
Bakery Wrapper
Costco Wholesale Canada Ltd.
08.2024 - Current
Sales Representative
la Vie en Rose
05.2024 - 07.2024
Retail Assistant
Michael Hill
10.2023 - 01.2024
Branch Manager
Oromia Insurance Company
07.2016 - 06.2023
Customer Support Executive
Oromia Insurance Company
03.2013 - 06.2016
Market Analyst
Finance and Economic Development Office
09.2008 - 02.2013
Masters - Business Administration
International Leadership Institute
Bachelor in Business - Marketing
Arba Minch University