MESERET TADESSE
Calgary,AB
Summary
Dynamic customer service professional with a strong background at Genisis Supermarket, excelling in delivering exceptional care and support. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at managing dietary needs, ensuring compliance with safety standards, and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service
Genisis Supermarkat
Dietary Aide
Multi Housing Generation
Calgary, AB
09.2022 - Current
- Contributed to meal preparation and plating while adhering to dietary standards.
- Maintained cleanliness and organization of kitchen and dining areas, following safety protocols.
- Supported nutrition staff in inventory management and supply ordering for food service operations.
- Delivered meals to residents, ensuring timely service and adherence to dietary restrictions.
- Assisted in meal preparation and plating according to dietary guidelines.
- Collaborated with culinary team to accommodate special dietary needs and preferences of residents.
- Trained new staff on food handling procedures and sanitation standards for operational efficiency.
- Monitored food quality and presentation, providing feedback for continuous improvement in service delivery.
- Engaged with residents to gather feedback on meals, enhancing overall dining experience satisfaction.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
Houskpinging Team Lead
University of Calgary
Calgary, AB
06.2013 - 03.2020
- Led team in developing and implementing innovative educational programs to enhance student engagement.
- Fostered collaborative environment by mentoring staff and facilitating professional development workshops.
- Streamlined processes for project management, improving overall efficiency and communication within the team.
- Coordinated cross-functional initiatives, ensuring alignment with university strategic goals and objectives.
Education
High School Diploma - Beginer Computer Skills
CPU College
Addise Ababa Ethiopian Skills
Customer service and care
Customer service delivery
Providing customer service
Customer service understanding
Customer service and support
Customer service background
Customer service management
Excellent customer service skills
Languages
English
Professional Working
Certification
- I have an Advanced Food Safety certificate from Safe Check Learning.
Timeline
Dietary Aide
Multi Housing Generation
09.2022 - Current
Houskpinging Team Lead
University of Calgary
06.2013 - 03.2020
Customer Service
Genisis Supermarkat
High School Diploma - Beginer Computer Skills
CPU College