Meseret Elyas Begana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Cashier / Merchandiser / Cash Manager
Shoppers Drug Mart
09.2018 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled daily cash balance
- Answered customer service calls
- Ensured all loss prevention systems and procedures are performed according to established guidelines.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
Sales Associate
Sears
10.2016 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Increased revenue by cross-selling and upselling products and services.
- Managed efficient cash register operations.
Customer Service Cashier
Wendy's
08.2015 - 07.2016
- Handled calls promptly and with courteous professionalism.
- Mastered point-of-service (POS) computer system for automated order taking
- Took initiative to find extra tasks when scheduled duties were completed
- Maintained high standards of customer service during high-volume, fast-paced operations, Transfer supplies and equipment between storage and work areas keep supplied as needed
- Maintain cleanliness of work and kitchen area using proper cleaning chemicals. Disposing of trash and other kitchen refuse in environmentally safe manner Help prepare various foods for cooking and serving
Education
High School Diploma -
Composite High School
Fort McMurray AlbertaNo Degree - Business Administration
NAIT
Edmonton, AB01.2025
Skills
- Critical Thinking
- Maintaining Clean Work Areas
- Code Validation
- Customer Service Process Improvement
- Complex Problem-Solving
- Excellent Team Leadership
- Petty Cash Management
- Customer Inquiries
Timeline
Cashier / Merchandiser / Cash Manager
Shoppers Drug Mart
09.2018 - 08.2022
Sales Associate
Sears
10.2016 - 12.2017
Customer Service Cashier
Wendy's
08.2015 - 07.2016
High School Diploma -
Composite High School
No Degree - Business Administration
NAIT
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