Mesbahol Alam`
19 Elba Avenue, Scarborough Toronto,ON
Summary
Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindness to support both colleagues and client/ guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.
Overview
8
8
years of professional experience
Work History
Assistant Channel Officer
Dutch-Bangla Bank Limited
Dhaka, Bangladesh
07.2019 - 02.2024
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve customer issues and provice solutions of customer inquiries.
- Process customer transaction such as cash deposit, withdraws, transfer and loan payments.
- Provide customer service support for online and mobile banking.
- Assistant customers with account maintenance and account opening.
- Provide information on bank products and services.
- Maintain customer record and update customer information.
- Identify and escalates customer service issues.
- To ensure ATMs uptimes, smooth cash collection and ATMs cash feeding.
- Participate in training and development activities to stay up to date on banking regulations and procedures.
Credit Officer
BRAC
Dhaka, Bangladesh
12.2015 - 07.2019
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Developed policies and procedures for approving and managing customer credit limits.
- Monitored customer account activity to identify any potential risks or issues.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
- Worked closely with collections departments in order to ensure timely payments from customers.
- Collected and checked borrower income, credit history and employment information.
- Determined credit approval based on financial standing, credit records and payment history.
Education
Master of Science - Geography And Environmental Studies
Dhaka College, Dhaka
Dhaka, Bangladesh08-2010
Bachelor of Science - Geography And Environmental Studies
Dhaka College, Dhaka
Dhaka, Bangladesh06-2009
Skills
- Investigation leadership
- Search and seizure
- Evidence storage
- Community Relations
- Time Management and communication
- Computer skill ( MS office, MS Excel, E-mail Response)
- Quick Learner
- Creative problem-solving
- Service standard company complaisance
Languages
English
Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Channel Officer
Dutch-Bangla Bank Limited
07.2019 - 02.2024
Credit Officer
BRAC
12.2015 - 07.2019
Master of Science - Geography And Environmental Studies
Dhaka College, Dhaka
Bachelor of Science - Geography And Environmental Studies
Dhaka College, Dhaka
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