Meryt Najeeb
Brampton
Summary
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Associate
Scotiabank
05.2024 - Current
- Conduct financial transactions with precision, enhancing client satisfaction and compliance.
- Improve record-keeping accuracy, ensuring regulatory adherence and seamless audits.
- Address customer inquiries effectively, fostering trust and long-term relationships.
- Identify sales opportunities, contributing to branch revenue and customer engagement.
- Optimize digital banking processes, boosting platform usage and client convenience.
- Streamlined risk assessment protocols for complex transactions while maintaining exceptional service
standards and strengthening cross-departmental collaboration. - Orchestrated digital banking optimization initiatives, enhancing platform adoption and delivering
measurable improvements in user experience.
Customer Service Cashier
Party City
01.2022 - 09.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Cashier
Nofrills
02.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Advanced Diploma - Computer Programming And Analysis
Humber College
TorontoSkills
- Customer service
- computer skills
- communications
- team leadership
- working under pressure
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
Ontario Motor Vehicle Industry Council (OMVIC)
Timeline
Senior Customer Experience Associate
Scotiabank
05.2024 - Current
Customer Service Cashier
Party City
01.2022 - 09.2024
Cashier
Nofrills
02.2021 - 01.2022
Advanced Diploma - Computer Programming And Analysis
Humber College
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