Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MERYLL JOY BALTAZAR

Saskatoon,Canada

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

GUEST SERVICES REPRESENTATIVE

COMFORT SUITES
02.2023 - Current
  • Created welcoming and comfortable environment for guests.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

HMR SALES/SERVICE CLERK

SAFEWAY LAWSON HEIGHTS
05.2020 - 05.2023
  • Prepared variety of food dishes by following strict recipe guidelines
  • Used spreadsheet and other documents to record and track quantities of food used, sold and thrown away
  • Handled cashier duties maintaining accuracy of monies received and exchanged
  • Trained and supervised new employees on operation of assigned station within kitchen area.

Education

FLIGHT ATTENDANT PREPARATION PROGRAM DIPLOMA -

ETON COLLEGE
Vancouver, BC
01.2024

HIGH SCHOOL DIPLOMA -

HOLY CROSS HIGH SCHOOL
Saskatoon, SK
06.2020

HIGH SCHOOL DIPLOMA -

MALLIG PLAINS COLLEGES
Isabela, PH
04.2018

Skills

  • Verbal and written communication
  • Ability to thrive under pressure
  • Keen to detail
  • Team player
  • Customer-oriented
  • Computer literate
  • Reservation Management

Certification

  • Standard First Aid and CPR/AED Level C, Canadian Red Cross, 06/17/21
  • Food Safety Level 1, Russell Scott, 01/07/23

Languages

Tagalog (Filipino)
Native or Bilingual
English
Native or Bilingual

Timeline

GUEST SERVICES REPRESENTATIVE

COMFORT SUITES
02.2023 - Current

HMR SALES/SERVICE CLERK

SAFEWAY LAWSON HEIGHTS
05.2020 - 05.2023

FLIGHT ATTENDANT PREPARATION PROGRAM DIPLOMA -

ETON COLLEGE

HIGH SCHOOL DIPLOMA -

HOLY CROSS HIGH SCHOOL

HIGH SCHOOL DIPLOMA -

MALLIG PLAINS COLLEGES

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MERYLL JOY BALTAZAR