Nermin Onen
Toronto
Summary
Dynamic supervisor with a proven track record at Tim Hortons, enhancing team productivity through effective conflict resolution and employee training. Skilled in complex problem-solving and customer service, I foster a positive work environment while ensuring operational excellence. Achieved significant improvements in customer satisfaction and team efficiency.
Overview
16
16
years of professional experience
Work History
Supervisor
Tim Hortons
11.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Assistant Manager
Tim Hortons
11.2009 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Western Technical-Commerical School
Skills
- Employee training
- Achievement-focused
- Personnel oversight
- Customer service
- Decision-making
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Staff development
- Team building
- Schedule development
- Conflict resolution
Languages
Turkish
Timeline
Supervisor
Tim Hortons
11.2020 - Current
Assistant Manager
Tim Hortons
11.2009 - 01.2018
High School Diploma -
Western Technical-Commerical School
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