Nermin Onen
Toronto
Summary
Dynamic supervisor with a proven track record at Tim Hortons, enhancing team productivity through effective conflict resolution and employee training. Skilled in complex problem-solving and customer service, I foster a positive work environment while ensuring operational excellence. Achieved significant improvements in customer satisfaction and team efficiency.
Overview
16
16
years of professional experience
Work History
Supervisor
Tim Hortons
Vaughan, ON
11.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Assistant Manager
Tim Hortons
Maple, ON
11.2009 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Western Technical-Commerical School
Skills
- Employee training
- Achievement-focused
- Personnel oversight
- Customer service
- Decision-making
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Staff development
- Team building
- Schedule development
- Conflict resolution
Languages
Turkish
Timeline
Supervisor
Tim Hortons
11.2020 - Current
Assistant Manager
Tim Hortons
11.2009 - 01.2018
High School Diploma -
Western Technical-Commerical School