Meryem Abed

• Lead cross-functional teams to ensure timely and budget-compliant project delivery.
• Analyze market trends and customer needs to optimize product assortment.
• Manage supplier relationships and negotiate contracts to ensure competitive pricing.
• Monitor sales performance, adjust forecasts, and create action plans to achieve objectives.
• Collaborate with R&D, marketing, and sales teams to align product development and promotional strategies.
• Stay up-to-date with industry regulations, standards, and innovations.
• Define project scope, goals, and deliverables aligned with strategic business priorities.
• Manage timelines, resources, and risks to ensure optimal project execution.
• Oversee product development from concept to production, ensuring quality and compliance.
• Regularly communicate project progress, challenges, and solutions to stakeholders.
• Implement continuous improvement processes to optimize workflows and project performance.
• Use online marketing techniques to maximize product visibility, drive traffic, and increase conversions.
• Manage and track project budgets, ensuring cost control and maximizing profitability.
• Actively participate in industry trade shows and events to represent the brand, build client relationships, and showcase innovations to senior management and partners.

Description comparable to the current position held.

• Manage products, marketing strategy, commercialization, and lifecycle planning.
• Conduct competitive analysis to optimize positioning and increase market share.
• Analyze product performance and provide recommendations for improvement.
• Maintain strong relationships with store network members and suppliers.
• Ensure optimal inventory standards in collaboration with the procurement team.
• Develop and execute category strategies to drive growth and profitability.
• Monitor market trends and consumer behavior to adjust product assortment and maximize sales.
• Collaborate with cross-functional teams (R&D, Sales, Marketing) to align product launches and promotional campaigns.

Support the development and execution of category strategies to drive product growth and profitability. Conduct market research, analyze sales data, and monitor product performance. Collaborate with suppliers, marketing, and sales teams to optimize product assortments and promotions. Assist in inventory management, pricing strategies, and competitive analysis to ensure effective category performance.

• Recruitment, management, and training of Customer Service and Order Management teams (10-15 agents), along with related administrative tasks.
• Management of special projects (commercial orders), quotations, team coordination, and deliveries.
• Customer issue resolution (customer satisfaction & supplier relations).
• Inventory management (shipments and receipts, OS&D).
• Negotiation of supplier contracts, including various transporters and mid-mile services (LTL, TL, 3PL), etc.

Similar coordinator tasks to a supervisor role for a team of 4-5 agents, excluding administrative tasks and commercial projects.

• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.