Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meryelle Blanchette

Winnipeg,Canada

Summary

Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

15
15
years of professional experience

Work History

Program Manager

Standard Aero
02.2022 - Current
  • Manage internal and external customers, and build business relationships.
  • Lead weekly customer meetings with to provide updates and address any concerns.
  • Conduct regular meetings with cross functional teams, to review progress and address any issues or concerns arising from the program execution process.
  • Provide guidance and support to team members to achieve targets.
  • Oversee contractual compliance, schedule and budget.
  • Identify areas of improvement in existing processes, procedures and systems related to the program delivery cycle.

Customer Account Leader

Standard Aero
05.2016 - 02.2022
  • Managed customer accounts to ensure satisfaction and retention.
  • Coordinated communication between clients and internal teams for issue resolution.
  • Facilitated meetings with clients to discuss project updates and feedback.
  • Developed strategies to improve customer experience and increase loyalty.
  • Provided customer service to existing clients by responding to inquiries and resolving complaints.
  • Collaborated with other departments to ensure smooth delivery of services to customers.

Material Controller

Standard Aero
05.2010 - 11.2011
  • Filled part demands issued from production, and delivered them to appropriate business unit locations.
  • Performed daily stock counts to ensure accurate inventory records.
  • Provided support with inventory returns and exchanges of defective products.
  • Collaborated with internal departments like logistics and supply chain management team for smooth functioning of day-to-day operations.
  • Ensured proper storage of material in warehouses or other facilities.

Education

Certificate in Management -

University of Manitoba
06.2019

Broadcasting Diploma -

Academy of Broadcasting
06.2009

High School Diploma -

Grant Park High School
06.2006

Skills

  • Project management
  • Customer relationship management
  • Team leadership
  • Cross-functional collaboration
  • Effective communication
  • Time management
  • Conflict resolution
  • Interpersonal skills

References

  • Cherylane Salomon, Program Manager, Standard Aero, (204)272-1254, cherylane.salomon@standardaero.com
  • Gerry Dupasquier, Production Manager (Retired), Standard Aero, (204)510-2877, gerydup@gmail.com
  • Angela Martens, Customer Service Admin, Standard Aero, (204)318-7217, angela.martens@standardaero.com

Timeline

Program Manager

Standard Aero
02.2022 - Current

Customer Account Leader

Standard Aero
05.2016 - 02.2022

Material Controller

Standard Aero
05.2010 - 11.2011

Certificate in Management -

University of Manitoba

Broadcasting Diploma -

Academy of Broadcasting

High School Diploma -

Grant Park High School

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Meryelle Blanchette