Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
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Mery Ledesma Cuesta

Vancouver,BC

Summary

Dependable and quick-learner professional with clerical and management experience looking for a full-time position, offering several years of experience in highly efficient planning, problem solving, detail oriented, customer satisfaction and coordination skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

KITCHEN ASSISTANT

THE SANDBAR
Vancouver, BC
03.2022 - Current
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Labeled containers with dates indicating when food should be used or discarded.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Inspected equipment daily to make sure it was clean and in good working condition.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Partnered with chef to cook food and comply with food preservation guidelines.

LOGISTIC COORDINATOR

UPS
Medellin, Colombia
03.2019 - 12.2022
  • Monitored team performance, develop plans, and provided constructive feedback to increase productivity and maintain quality standards
  • Performed audits of operational and financial areas to check compliance.
  • Performed GST, PST and HST reconciliations and payments of assigned invoices
  • Managed both teams, AP and AR to meet or exceed company monthly revenue goals
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Developed action plans with driving personnel to reduce service failure.
  • Reviewed and approved vendor invoices.
  • Entered data into databases accurately and efficiently.

KEY ACCOUNT MANAGER

INTERWORLD FREIGHT
Medellin, Colombia
03.2018 - 07.2018
  • Assisted on the maritime and air traffic for the export of merchandise from the US to Guatemala
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations for both, air, and maritime transportation
  • Coordinated the suppliers and clients to request and confirm the different types of cargo
  • Responsible of the respective quotes related to land transportation for assigned loads.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recognized security risks to properly handle situations.
  • Delivered products to customer locations on time.

Education

MBA - Business Administration

University Canada West
Vancouver, BC
10-2023

DIPLOMA - Business Managment

Santo Tomas University
Medellin, CO
10-2018

BACHELOR - International Business

Santo Tomas University
Medellin, CO
03-2018

Skills

  • Team Leadership
  • Hospitality Service
  • Adaptable and Flexible
  • Lead Information Collection
  • Customer Satisfaction
  • Transportation Coordination
  • Microsoft Office (Excel, Word, PowerPoint, and Outlook)
  • Oracle and Alpha Truck
  • Shipment Tracking
  • Problem-Solving
  • Supply Chain Operations
  • Customer Relationship Management (CRM)
  • Detail Orientation

References

  • Darren Szeto, 604 700 5337, Head Chef, The Sandbar
  • Wayne South, 905 320 5030, Team Leader, UPS

Accomplishments

  • Researcher and speaker at the Santo Tomas University
  • Speaker at the University of Illinois

Timeline

KITCHEN ASSISTANT

THE SANDBAR
03.2022 - Current

LOGISTIC COORDINATOR

UPS
03.2019 - 12.2022

KEY ACCOUNT MANAGER

INTERWORLD FREIGHT
03.2018 - 07.2018

MBA - Business Administration

University Canada West

DIPLOMA - Business Managment

Santo Tomas University

BACHELOR - International Business

Santo Tomas University

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Mery Ledesma Cuesta