Mery Asiimwe
Coquitlam,BC
Summary
Dynamic Front Office Assistant committed to delivering exceptional guest experiences and addressing needs with precision. Expertise in efficiently managing inquiries, providing comprehensive information, and facilitating seamless check-in and check-out processes. Known for fostering positive relationships with guests and coworkers, ensuring a welcoming atmosphere that enhances overall satisfaction. Adaptability and a proactive approach contribute to consistently high service levels in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Background Extra
ShowBiz Management
08.2024 - Current
- Demonstrated professionalism and adaptability while working under pressure in fast-paced shooting situations.
- Fostered a professional atmosphere on set by adhering to strict confidentiality agreements related to film content.
- Assisted in creating realistic crowd scenes through effective communication and coordination with other background actors.
- Enhanced overall filming experience by efficiently following directions and adapting to various scenes.
Volunteer
Revival Access Church
02.2024 - Current
- Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
- Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
- Attended meetings with pastors to discuss goals for upcoming programs or initiatives that benefit the congregation.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
Customer Service Representative
ABC Call Center
02.2025 - 08.2025
- Handled 60-80 inbound calls daily, resolving billing and service inquires.
- Assisted customers with account troubleshooting and product knowledge.
- Documented customer interactions in CRM software, ensuring accuracy and compliance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Agent
Lonsdale Quay Hotel
03.2024 - 12.2024
- Register guests arriving to the hotel and checking out departing guests.
- Provide courteous, prompt, professional and attentive guest service at all times, developing a personal rapport with guests; ensuring they receive a positive first and last impression of the Hotel.
- Participate in and oversee the completion of the Front Office task list and special projects.
Education
Associate of Science - Computer Science
Columbia College
Vancouver, BC01-2024
High School Diploma -
St.lawerence, London College
12-2022
Skills
- Team building
- Excellent computer systems knowledge and programming languages
- Recordkeeping
- Conflict resolution
- Safety monitoring
- Automated telephone systems
- Registration processing
- Listening skills
- Word processing
- Registration
- Adaptability and flexibility
- Computer proficiency
Languages
English
Professional
French
Limited
Swahili
Professional
Timeline
Customer Service Representative
ABC Call Center
02.2025 - 08.2025
Background Extra
ShowBiz Management
08.2024 - Current
Front Desk Agent
Lonsdale Quay Hotel
03.2024 - 12.2024
Volunteer
Revival Access Church
02.2024 - Current
High School Diploma -
St.lawerence, London College
Associate of Science - Computer Science
Columbia College
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