Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mervin Jose

Toronto,ON

Summary

Motivated, teamwork-oriented and responsible with a few months of previous experience in Data analysis in Wipro and with significant experience in increasing comprehension of reports and presentations by the average professional,highly educated possessing a bachelors in commerce with computer science and Post graduation in business management.


it would be a great opportunity if i can get into this internship with stackadapt to polish my skills that i have learned through my working knowledge and education background, to contribute to stackadpt with high professional level.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Financial Specialist in Collections

Prosper Marketplace Inc
08.2021 - 10.2023
  • Executed financial assurance audits and implemented new control points and metrics to support business changes.
  • Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
  • Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
  • Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Developed queries and performed analysis to optimize business intelligence.
  • Monitored and updated financial plans to comply with client goals.
  • Educated clients on financial topics and best practices.
  • Studied financial documents to identify potential areas needing improvement.

Customer Service Associate

FreshCo
06.2019 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

IT Business Operations Analyst

Wipro Technologies
10.2016 - 08.2017
  • Developed financial and business analyses using software such as SQL ,Data warehousing programs and other dash board/visualization toolsets for data intelligence and analysis
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Utilized data visualization tools to effectively communicate business insights.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Converted data into actionable insights by predicting and modeling future outcomes.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created data models to support decision-making processes.

Education

Post Secondary - Business Management

Canadore College of Applied Arts And Technology
Toronto, ON
01.2019

Bachelor in Commerce With Computer Application - IT Business Analysis

University Of Calicut
Kerala,India
05.2016

Skills

  • Investments
  • Business Intelligence Analysis
  • Financial Services
  • Business Development
  • Microsoft Excel
  • Project Management
  • Data Analysis
  • SQL
  • Tableau
  • Troubleshooting
  • Data quality Assessment
  • Cash Flow Management
  • SAP

Languages

English
Full Professional
Tamil
Full Professional
Malayalam
Native or Bilingual
Hindi
Limited Working

Certification

Basics of Ux design learning and intermediate knowledge of figma software through linkedin learning and coursera

Timeline

Financial Specialist in Collections

Prosper Marketplace Inc
08.2021 - 10.2023

Customer Service Associate

FreshCo
06.2019 - 01.2021

IT Business Operations Analyst

Wipro Technologies
10.2016 - 08.2017

Post Secondary - Business Management

Canadore College of Applied Arts And Technology

Bachelor in Commerce With Computer Application - IT Business Analysis

University Of Calicut

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Mervin Jose