Merveille (Mel) Olivier
Mississauga,ON
Summary
Dynamic professional with a proven track record at Century 21, excelling in client relationship management and effective communication. Recognized for enhancing customer satisfaction and supporting marketing initiatives, I leverage strong organizational abilities and fundamental accounting skills to drive success in fast-paced environments. Committed to fostering partnerships and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Real Estate Receptionist
Century 21
07.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Developed strong working knowledge of local real estate market trends by staying current with industry news and updates.
- Continually advanced personal knowledge of the industry and related software programs, ensuring proficiency in all aspects of the role as a Real Estate Receptionist.
- Fostered strong relationships with clients, ensuring repeat business through personalized attention and excellent service.
- Improved communication between agents and clients through diligent follow-up on messages and emails.
- Assisted agents in preparing marketing materials for new listings, increasing visibility and attracting potential buyers.
- Assisted in the preparation of comparative market analyses, enabling agents to provide informed advice on property pricing strategies.
- Contributed to the successful closing of property transactions by maintaining organized and up-to-date contract files.
- Provided exceptional support during high-pressure times within the office by remaining calm under pressure while multitasking efficiently.
Front Desk Manager
Conrad Hotel Brussels
01.2015 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email, and in-person inquiries about reservations, hotel information, and guest concerns.
- oversaw the daily operations of the front desk and reception area, ensuring smooth and efficient processes, while also providing excellent customer service and managing staff.
- Supervised front desk agents handled guest inquiries, managed reservations, and ensured a positive experience for visitors.
Assistant Manager - Finance
National Bank of Belgium
03.2012 - 12.2014
- Enhanced financial reporting accuracy with thorough data analysis and reconciliation.
- Managed budget preparation, monitoring, and forecasting to ensure fiscal responsibility.
- Developed strong relationships with banking partners to secure favorable financing terms.
- Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
- Cash Flow Management: Managing and monitoring cash flow, including accounts payable and accounts receivable.
- Compliance: Ensuring adherence to financial regulations and standards.
- Internal Controls: Assisting in implementing and maintaining internal financial controls and procedures.
- Coordination: Collaborating with other departments to gather financial information and align with organizational goals.
- Tax & Audit Support: Assisting with tax returns, tax audits, and financial audits.
- Team Support: Providing support and guidance to finance team members.
- Other Duties: Performing other tasks as assigned, such as managing invoices, implementing financial policies, and collaborating with auditors.
News Reporter
Voice of Africa
06.2009 - 01.2012
- Uploaded breaking news and updates to the organization's social media and website accounts.
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Collected data from various sources to determine facts and opinions and fashioned them into a cohesive story for television or radio broadcast.
- Presented news by researching, developing, and covering field news events.
- Researched topics assigned by editors or pitched their story ideas.
- Conducted investigations to uncover new details or break new stories.
- Conducted interviews with witnesses, experts, and sources to gather information and perspectives.
- Analyzed information to increase public understanding of complex issues.
Education
Bachelor of Arts - Bachelor's Degree in Journalism And Communication
Universite Libre De Bruxelles
07-2013
Skills
- Effective organizational abilities
- Effective team collaboration
- Building strong client partnerships
- Fundamental accounting skills
- Assistance in marketing initiatives
- Effective communication skills
- Effective time management
- Client relationship management
- Effective verbal communication
- Team leadership
- Appointment coordination
- Documentation expertise
Languages
English
Native or Bilingual
French
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Real Estate Receptionist
Century 21
07.2021 - Current
Front Desk Manager
Conrad Hotel Brussels
01.2015 - 01.2018
Assistant Manager - Finance
National Bank of Belgium
03.2012 - 12.2014
News Reporter
Voice of Africa
06.2009 - 01.2012
Bachelor of Arts - Bachelor's Degree in Journalism And Communication
Universite Libre De Bruxelles
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