Merveille Kimathe
Ottawa,ON
Summary
Fully bilingual who is recognized as being honest, trustworthy, hardworking and motivated by achieving personal goals. Known as being punctual and resourceful, offering excellent customer service and multitasking.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2016
2016
years of professional experience
Work History
Server and Hostess
Casey’s Grills and Bar
2020 - 2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delivered exceptional service in busy periods while maintaining focus on details.
Sales Associate
Guess Store Bayshore
10.2016 - 2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server and Hostess
Perkins Family Restaurant
01.2012 - 01.2016
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Fundraising Associate
Ados Boulot
11.2010 - 01.2012
- Door-to-door fundraising for cancer research
- Increased donor engagement by developing and implementing targeted fundraising campaigns.
- Evaluated the effectiveness of various campaigns using data-driven analysis techniques, making adjustments as necessary to achieve desired outcomes.
- Enhanced donor retention rates with consistent communication strategies and personalized outreach efforts.
- Organized informative presentations for potential supporters, increasing awareness of the organization's mission and impact.
- Conducted thorough research on prospective donors, identifying key opportunities for increased giving.
- Supported cash flow management by developing projections for annual donations, sales and grants.
Education
Associate of Arts - Hospitality Management Hotel and Restaurant
Algonquin College
Ottawa, ONHigh School Diploma -
DESO
Ottawa, ON2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Quality control
- Food safety practices
Languages
English
Native or Bilingual
French
Native or Bilingual
ADDITIONAL EXPERIENCES AND VOLUNTEER
- Demonstrated leadership qualities by volunteering assisting young children with French homework and readings
- Honour Role 2011
Timeline
Sales Associate
Guess Store Bayshore
10.2016 - 2020
Server and Hostess
Perkins Family Restaurant
01.2012 - 01.2016
Fundraising Associate
Ados Boulot
11.2010 - 01.2012
Server and Hostess
Casey’s Grills and Bar
2020 - 2025
Associate of Arts - Hospitality Management Hotel and Restaurant
Algonquin College
High School Diploma -
DESO