MERVEILLE KALUBI

• Administer and maintain Windows Servers, Active Directory, DNS/DHCP, GPO, Exchange, Microsoft 365, and Azure AD.
• Manage endpoint devices using SCCM/Intune for deployment, patching, and compliance enforcement.
• Automate account provisioning, backups, and repetitive tasks using PowerShell scripting.
• Provide bilingual (French/English) technical support for workstations, laptops, smartphones, and VPN remote users.
• Perform backup management, system imaging, and disaster recovery processes to ensure business continuity.
• Collaborated on an AWS cloud migration project, contributing to hybrid cloud architecture.
• Developed and maintained CI/CD pipelines with Jenkins and GitHub Actions, enabling automated testing and deployment.
• Designed and implemented a Five9 call center campaign for Lucid product launch, enhancing operational efficiency.

• Audited and validated lease contracts ensuring compliance with company policies and regulatory standards.
• Maintained communication with dealerships, financial institutions, and insurers to manage documentation flow.
• Processed at least 30 lease funding requests, lien registrations, amendments, and renewals with accuracy and efficiency.

• Responded to 35 or more inbound and outbound inquiries from dealerships and lessees in French and English.
• Maintained accuracy of lease contracts, including insurance documentation and PPSA registrations.
• Processed amendments, renewals, discharges, and supported end-of-lease return processes.

• Deliver friendly and professional service to clients through inbound,
  outbound and eService channels in a fast-paced contact Centre
  environment and respond to clients via written channels
  Knowledgeable in a wide range of financial products (e.g.
  Chequing/Savings accounts etc.), process customer financial
  transactions, demonstrated ability to identify Client's needs and sell
  products that meet their needs

Identified possible improvements or changes within the Customer
Service Department to streamline processes and improve overall
customer satisfaction Created customer files and produced reports and
maintain and update customers database, process and review
insurance documentation and ensure all documents are complete