Merve Ulucay
Toronto,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
The Wine Shop
03.2022 - 10.2022
- Efficiently used POS and created weekly performance excel document
- Generated weekly and monthly reports on sales performance to provide recommendations to increase sales by 10%
- Managed inventory weekly and recording sales
- Checked over 20 e-mails daily and responding them
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Managed over 50 customers per day
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
Sales Representative
Iwant Furniture
08.2021 - 03.2022
- Attended to customers’ needs and respond to complaints and concerns in respectful and professional manner
- Responsible for managing inventory and store design
- Scheduled delivery shifts while supporting strong interpersonal connections in order to foster great work environment
- Kept multiple owners up to date with relevant store information, maintaining their relationship and handling scheduling of meetings
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Housekeeper
Restoration Hardware Gallery
08.2020 - 08.2021
- Welcomed clients and maintained excellent environment for browsing by keeping furniture clean and continuously sanitizing
- Proved effective time-management skills by checking up on all 4 floors in timely-manner and coordinating with 9 other housekeepers
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Manager Assistant
Pizza-Pide
06.2017 - 07.2020
- Opened and prepared restaurant for day; closed at the end of day and collected purchase reports
- Satisfied customers and made sure to provide excellent customer service
- Served over 40 customer per day
Administrative Assistant
Adana Champers Of Commerce
04.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting over 100 visitors per day
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Education
Advanced Diploma - Business Administration And International Business
George Brown College
Toronto, ON08.2022
Bachelor’s Degree - International Relationships
Cag University
Mersin, Turkey06.2017
Skills
- Registration Documents
- Inbound and Outbound Leads
- Strategic Planning
- Pro Tools
- Continuous Improvement Strategies
- Confidentiality and Data Protection
- Project Schedule Coordination
- Advanced MS Office Suite Knowledge
- Detailed Meeting Minutes
- Customer Service
- High-Volume Phone Inquiries
- Multitasking and Time Management
Certification
WHMIS Trained
AODA Trained
Expectations of Business Life and Job-Hunting Certificate
Leadership Skills and Motivation Techniques
Timeline
Sales Representative
The Wine Shop
03.2022 - 10.2022
Sales Representative
Iwant Furniture
08.2021 - 03.2022
Housekeeper
Restoration Hardware Gallery
08.2020 - 08.2021
Manager Assistant
Pizza-Pide
06.2017 - 07.2020
Administrative Assistant
Adana Champers Of Commerce
04.2016 - 05.2017
Advanced Diploma - Business Administration And International Business
George Brown College
Bachelor’s Degree - International Relationships
Cag University
Similar Profiles
Mary Liz O’ReillyMary Liz O’Reilly
Assistant Manager at Cork & Glass Wine Shop and Casa Nueva RestaurantAssistant Manager at Cork & Glass Wine Shop and Casa Nueva Restaurant
Joslyn HoeltingJoslyn Hoelting
Server at The Wine Shop At RivergateServer at The Wine Shop At Rivergate
Jennifer BusseJennifer Busse
Team Lead at Wine Shop at HomeTeam Lead at Wine Shop at Home
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo
Abhishek RudraAbhishek Rudra
Senior Software Engineer at ShopifySenior Software Engineer at Shopify