Merve CANYUREK
Toronto,ON
Summary
Hardworking, passionate and positive leader with strong organizational skills, attention to detail and excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to meet the company's vision. Strong sense of responsibility and team work. Always willing to learn.
Overview
10
10
years of professional experience
Work History
Head Waitress/Supervisor
Mado-Restaurant&Cafe
10.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders and coordinated customer service.
- Onboarded new employees with training and new hire documentation.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Waitress
Amsterdam BrewHouse
05.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
General Task
Pizza Pide Inc.
09.2021 - 12.2022
- Managed kitchen using proper food handling and quality.
- Organized, arranged and prepare tables for customers.
- Offered exceptional customer service.
- Assisted in recruiting and trained new employees on proper food handling, customer service and standard procedures.
- Handled daily problematic customers and clients to assist my team.
- Controlled inventory and purchases such as ingredients, beverages and equipment.
General Manager
NRT consultancy import and export LTD.
02.2018 - 01.2020
- Built and managed entrepreneurship and investment projects.
- Developed and maintained relationships with current customers and landing new clients.
- Maximized efficiency by coaching and mentoring personnel on export and import industry.
- Recruited new members following company's criteria in order to hiring the best candidates.
- Updated constantly web site to maximize our customers necessities and improve company's efficiency.
Event Planner
KINACIM Events.
05.2014 - 09.2019
- Performed event coordination for larger parties and gatherings.
- Attending face-to-face meetings to finalize contract for services and event details.
- Used critical thinking to break down problems, evaluate solutions and make decisions on time and under pressure.
- Established schedules and monitored performance.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor - Political Science With International Relations.
Sakarya University
Sakarya, TURKEY06.2017
-
CERTIFICATION
08.2022
Diploma - Interior Design
George Brown College
Toronto, ON05.2026
Skills
- Relationships Developer
- Organization and Time Management
- Self-Motivated
- Decision Making
- Fast-learner
- Responsible
- Leadership
- Restaurant Operations Management
- Food and Beverage Safety and Quality
- Collaboration
- Customer Service
Timeline
Waitress
Amsterdam BrewHouse
05.2023 - 10.2023
Head Waitress/Supervisor
Mado-Restaurant&Cafe
10.2022 - Current
General Task
Pizza Pide Inc.
09.2021 - 12.2022
General Manager
NRT consultancy import and export LTD.
02.2018 - 01.2020
Event Planner
KINACIM Events.
05.2014 - 09.2019
Bachelor - Political Science With International Relations.
Sakarya University
-
CERTIFICATION
Diploma - Interior Design
George Brown College
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