Mert Olcav
Bartender
Los Angeles
Summary
Seasoned professional with extensive experience in 5-star hotel environments, a distinguished background in tourism and hotel management, and a successful track record in luxury bartending establishment. Possesses a comprehensive understanding of the intricacies of high-end service, coupled with a bachelor's degree in tourism and hotel management. Demonstrates a proven ability to deliver exceptional guest experiences through expertly crafted cocktails and an unwavering commitment to excellence. Seeking a bartending position to leverage a wealth of expertise, contribute to a dynamic team, and elevate the beverage service within an upscale setting.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Santa Monica Proper Hotel
04.2024 - 06.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender & Server
Mr C Beverly Hills Hotel
03.2022 - 04.2023
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender & Server
Mr C Beverly Hills Hotel
05.2019 - 07.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Manager/Owner
Kalyon Pub
09.2015 - 09.2016
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Sales & Marketing Coordinator
Double Tree Hotel By Hilton
09.2014 - 01.2015
- Researched competitor marketing trends and prices using data analysis.
- Furthered sales numbers by 80% doing numerous sales calls to gain prospects within 1 month.
- Resolved weekly sales reports and forecasted monthly competition using SWOT Analysis.
Sales & Marketing Associate
Marriott Hotel Asia
06.2012 - 09.2012
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
Front Desk Agent
Sheraton Hotel & Resorts
06.2011 - 08.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Tourism And Hotel Management
Yeditepe University
Istanbul/Turkey 09.2010 - 01.2015
Skills
Menu memorization
Liquor, beer and wine knowledge
Beverage Preparation
Classic cocktails
Hospitality service expertise
Engaging personality
Micros POS
Aegis HMS
Attending multiple customers
Handling difficult customers
Timeline
Bartender
Santa Monica Proper Hotel
04.2024 - 06.2024
Bartender & Server
Mr C Beverly Hills Hotel
03.2022 - 04.2023
Bartender & Server
Mr C Beverly Hills Hotel
05.2019 - 07.2020
Restaurant Manager/Owner
Kalyon Pub
09.2015 - 09.2016
Sales & Marketing Coordinator
Double Tree Hotel By Hilton
09.2014 - 01.2015
Sales & Marketing Associate
Marriott Hotel Asia
06.2012 - 09.2012
Front Desk Agent
Sheraton Hotel & Resorts
06.2011 - 08.2011
Bachelor of Arts - Tourism And Hotel Management
Yeditepe University
09.2010 - 01.2015
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