Mershid M. Benyamini
Los Angeles
Overview
18
18
years of professional experience
Work History
Operations Manager | Project Manager
NGS
08.2023 - 05.2025
- Spearheaded full-cycle inventory operations, including demand forecasting, stock optimization, and reduction of obsolete materials
- Instituted comprehensive safety protocols and training programs, leading to a 30% reduction in workplace incidents
- Supervised multichannel customer support (phone, email, chat), consistently exceeding satisfaction benchmarks
- Led cross-functional teams through end-to-end project delivery, ensuring on-time and within-budget execution
- Created and managed project timelines, resource allocation plans, and operating budgets aligned with organizational priorities
- Defined project goals, scope, and deliverables with clarity and alignment to stakeholder expectations
- Identified potential risks and implemented mitigation strategies to safeguard timelines and performance
- Monitored project milestones against targets, proactively addressing bottlenecks and delays
OPS Manager | Director of OPS | Sales Manager
Solar Art Window Film
01.2007 - 08.2023
- Directed multi-regional operations across California, overseeing 50+ employees and maintaining a 75% travel commitment
- Partnered with HR to develop job scopes, lead recruitment efforts, and improve onboarding programs across locations
- Drafted, negotiated, and managed client contracts, ensuring compliance and profitability
- Drove customer satisfaction through targeted operational improvements and policy updates
- Built and sustained long-term vendor and manufacturer relationships to support consistent supply chain flow
- Orchestrated logistics and scheduling across diverse sales and installation teams
- Led regional sales strategy meetings and goal-alignment sessions on a weekly and monthly cadence
- Oversaw warehouse operations, inventory control, and procurement logistics
- Designed and executed systems to improve administrative efficiency and operational consistency
- Developed comprehensive training programs that enhanced new hire performance and retention
- Conducted monthly audits to ensure inventory accuracy and cost efficiency
- Established and tracked KPIs for sales teams, providing insights and tactical adjustments to optimize results
- Managed billing processes and upheld financial accuracy through detailed reporting and controls
- Formulated and executed sales strategies to expand market share and revenue growth, often in collaboration with marketing teams
- Analyzed sales metrics and performance data to refine strategy and enhance team effectiveness
Skills
- B2B & B2C Sales Strategy
- Budget management
- Customer service
- Vendor management
- Employee training
- Budgeting and forecasting
- Inventory management
- Project management
- Financial Oversight & Budgeting
- Risk Assessment & Mitigation
- Organizational & Operational Excellence
- Performance Optimization
- Coaching, Mentoring & Team Development
- Analytical Thinking & Problem Solving
- Cross-Functional Leadership
- Profit & Loss (P&L) Management
- Decision-making
- Operations oversight
Timeline
Operations Manager | Project Manager
NGS
08.2023 - 05.2025
OPS Manager | Director of OPS | Sales Manager
Solar Art Window Film
01.2007 - 08.2023