Summary
Overview
Work History
Education
Skills
Timeline
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Mershaun Lane

Los Angeles,CA

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

14
14
years of professional experience

Work History

Mail Carrier

United States Postal Service, USPS
04.2017 - 01.2023
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Handled mail and packages with care to prevent damage during delivery.

Administrative Assistant

SMS Marketing Services
08.2012 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Executed record filing system to improve document organization and management.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Correctional Officer

Stateville Correctional Center
01.2011 - 05.2012
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Supported re-entry efforts by preparing parolees for successful transition back into society through resources planning and goal-setting exercises.
  • Assisted with investigations of alleged inmate misconduct, gathering evidence and testimonies to determine appropriate disciplinary actions.
  • Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.

Administrative Clerk

SMS Marketing Services
04.2009 - 02.2011
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.

Education

No Degree - Business Administration And Management

Robert Morris University - Illinois
Chicago, IL

Associate of Arts - Paralegal

Southern Illinois University Carbondale
Carbondale, IL
2004

High School Diploma -

Simeon Career Academy
Chicago, IL
2000

Skills

  • First Aid Proficiency
  • CPR expertise
  • First Aid Training

Timeline

Mail Carrier

United States Postal Service, USPS
04.2017 - 01.2023

Administrative Assistant

SMS Marketing Services
08.2012 - 04.2017

Correctional Officer

Stateville Correctional Center
01.2011 - 05.2012

Administrative Clerk

SMS Marketing Services
04.2009 - 02.2011

No Degree - Business Administration And Management

Robert Morris University - Illinois

Associate of Arts - Paralegal

Southern Illinois University Carbondale

High School Diploma -

Simeon Career Academy
Mershaun Lane