Mershaun Lane
Los Angeles,CA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
04.2017 - 01.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Handled mail and packages with care to prevent damage during delivery.
Administrative Assistant
SMS Marketing Services
08.2012 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Correctional Officer
Stateville Correctional Center
01.2011 - 05.2012
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Supported re-entry efforts by preparing parolees for successful transition back into society through resources planning and goal-setting exercises.
- Assisted with investigations of alleged inmate misconduct, gathering evidence and testimonies to determine appropriate disciplinary actions.
- Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.
Administrative Clerk
SMS Marketing Services
04.2009 - 02.2011
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
Education
No Degree - Business Administration And Management
Robert Morris University - Illinois
Chicago, ILAssociate of Arts - Paralegal
Southern Illinois University Carbondale
Carbondale, IL2004
High School Diploma -
Simeon Career Academy
Chicago, IL2000
Skills
- First Aid Proficiency
- CPR expertise
- First Aid Training
Timeline
Mail Carrier
United States Postal Service, USPS
04.2017 - 01.2023
Administrative Assistant
SMS Marketing Services
08.2012 - 04.2017
Correctional Officer
Stateville Correctional Center
01.2011 - 05.2012
Administrative Clerk
SMS Marketing Services
04.2009 - 02.2011
No Degree - Business Administration And Management
Robert Morris University - Illinois
Associate of Arts - Paralegal
Southern Illinois University Carbondale
High School Diploma -
Simeon Career Academy