Merscede Afuvai
Hayward
Summary
Experienced stand-up forklift operator with 15 years of warehouse experience, specializing in safe, efficient material handling and daily operations. Brings strong customer service experience and a proven commitment to safety and productivity, seeking a warehouse position with similar responsibilities.
Overview
15
15
years of professional experience
Work History
Stand-Up Forklift Operator
Costco Wholesale
Hayward, CA
09.2011 - Current
- Operate stand-up forklift to load and unload merchandise efficiently within warehouse environment.
- Conduct routine inspections of equipment to ensure safety and compliance standards were met.
- Collaborate with team members to optimize space utilization and streamline inventory processes.
- Enhanced workflow by maintaining organized picking areas for quick access to products.
Customer Service Representative
Farmers Insurance
Las Vegas, NV
12.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
EBay Inc
Las Vegas, NV
09.2023 - 11.2024
- Resolved customer inquiries through effective communication across multiple channels.
- Guided customers in navigating eBay platform features and functionalities.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Delivery Driver
Global Logistics Systems (GLS)
Las Vegas, NV
01.2022 - 12.2023
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Maintained accurate records of deliveries and pickup schedules.
- Operated GPS and navigation systems for optimal route planning.
Education
High School Diploma -
Mount Eden High School
Hayward, CA06.2008
Skills
- Order picking
- Shipping and receiving
- Warehouse safety
- Loading and unloading
- Dock operations
- Stock rotation
- Forklift operator certification
Timeline
Customer Service Representative
Farmers Insurance
12.2024 - 12.2025
Customer Service Representative
EBay Inc
09.2023 - 11.2024
Delivery Driver
Global Logistics Systems (GLS)
01.2022 - 12.2023
Stand-Up Forklift Operator
Costco Wholesale
09.2011 - Current
High School Diploma -
Mount Eden High School