GZYR CASTILLA
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agent
Rider Express
09.2024 - Current
- Informed clients of policies and procedures.
- Monitoring live tracking satellite of all coach when on overnight shift- making sure all units are all running.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Practicum Coordinator/ Academic Coordinator
East West College of Business & Technology
08.2022 - 08.2024
- In my role as the Practicum Coordinator, I have played a pivotal role in shaping students' practical experiences and future careers
- Developing and nurturing external relationships to secure practicum placements for our students, ensuring they gain valuable industry exposure
- Upholding the high standards of the College by monitoring and enhancing the quality of the student experience during their practicum
- Maintaining meticulous documentation to track student progress and ensure compliance with educational standards
- Collaborating closely with Principals, Doctors, Directors, and Managers to secure optimal placements for our students and making final decisions with School Directors
- Upheld high standards of professionalism in high-stress environments
Quality Assurance Associate
Decibel Cannabis Company Inc.
01.2022 - 08.2022
- As a Quality Assurance Associate, I played a vital role in maintaining the quality and safety of products, ensuring they met industry standards
- Planning, executing, and overseeing the inspection and testing of incoming and outgoing products to verify their quality conformance
- Continuously monitoring risk-management procedures, and identifying and reporting recurring issues to management and product development teams
- Providing comprehensive training and support to the quality assurance team, ensuring they were well-versed in systems, policies, procedures, and core processes
Document Controller
Decibel Cannabis Company Inc.
10.2021 - 12.2021
- In my role as a Document Controller, I demonstrated meticulous attention to detail and adherence to best practices in documentation management
- Preparing, reviewing, and controlling all site documentation, including production, sanitation, and batch records
- Ensuring that documents were recorded properly, following Good Documentation Practices (GDP) and Good Production Practices (GPP)
- Investigating and resolving documentation discrepancies, maintaining the highest level of accuracy
- Supporting the Quality Assurance Manager in maintaining the document control system and preparing documents for audits
Education
Alberta Private Investigators Training -
Tip of Spear Inc.
03.2023
Business Administration Diploma - Business Administration And Management
East West College of Business And Technology
Calgary, AB01-2021
Bachelor of Science - Hospitality Management
DMMA College of Southern Philippines
04-2019
Skills
- Documenting information
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Customer needs determination
- Flexible schedule
- Recordkeeping proficiency
- Strong communication
- Attention to detail
- Client relations
Certification
- Alberta Provincial Examination for Professional Investigators 2024
- Alberta Private Investigators Training- Tip of Spear
- WHMIS 2015
Languages
English
Filipino (Tagalog, Bisaya, Ilonggo)
Timeline
Agent
Rider Express
09.2024 - Current
Practicum Coordinator/ Academic Coordinator
East West College of Business & Technology
08.2022 - 08.2024
Quality Assurance Associate
Decibel Cannabis Company Inc.
01.2022 - 08.2022
Document Controller
Decibel Cannabis Company Inc.
10.2021 - 12.2021
Alberta Private Investigators Training -
Tip of Spear Inc.
Business Administration Diploma - Business Administration And Management
East West College of Business And Technology
Bachelor of Science - Hospitality Management
DMMA College of Southern Philippines
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