MERRYGEN DAQUIZ
Toronto
Summary
Customer-focused barista with strong experience in high-pressure environments, now seeking to transition to a flight attendant role. Skilled in prioritizing safety, executing emergency procedures, and delivering exceptional service with warmth and professionalism. Excellent communicator, adaptable to varied schedules, and committed to regulatory compliance. Ready to provide quality inflight service, including meals, snacks, and beverages, while maintaining impeccable presentation and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Supervisor
Second Cup
Mississauga
08.2019 - Current
- Helping customers with their orders and needs
- Providing Barista Training to new hires
- Handling store inventory
- Multitasking and preparing multiple drinks efficiently
- Carefully making every coffee according to customer's preferences
- Cleaning work areas, espresso machine, coffee brewers, and equipment
- Preparing the store to close and accomplishing the end of report sales.
Customer Support Intern
TourRadar
Toronto
01.2021 - 04.2021
- Answered customers via phone calls, emails and online chat function
- Made tour recommendations to clients via phone, email or chat
- Assisted clients with their booking and payments
- Handled booking cancellations and changes, and aided with payment issues.
Front End Cashier
Seafood City
Mississauga
05.2020 - 11.2020
- Assisted with customer's question and concerns
- Counted cash before and after the shift
- Collected cash, checks, and credit/debit card payments from customers and issued accurate change and receipt
- Helped with other tasks as needed such as fronting products, stocking, and keeping the counters clean.
Sales Associate
Premium Sweets & Dessert
Mississauga
02.2018 - 07.2019
- Developed positive customer relationships through friendly greetings and excellent service
- Greeted customers and ascertained customers' needs
- Answered customer telephone calls promptly and in an appropriate manner
- Kept work areas clean and neat at all times
- Work collaboratively in team environment
- Recommended alternative purchase choices
- Operated a cash register for cash and credit card transaction with 100% accuracy.
Education
College Diploma with Honours - Tourism - Travel Services Management
Humber College Institute of Technology & Advanced Learning
Etobicoke, ON06.2021
Skills
- Empathy and Customer Service
- Team player with excellent communication skills
- Fluent in Tagalog and English
- Safety Awareness and Attention to detail
- Adaptability and Flexibility
- Professionalism and Presentation
- Knowledge of Products and Procedures
- Time management
- Ability to Problem solve and Multitask
- Quality Service Delivery
Certification
- Worker Health and Safety Awareness in 4 Steps, 04/2021
- TICO - Travel Counsellor Exam, 01/2021
- CCOHS, 04/2020
- Health and Safety Awareness for Ontario Workers, 04/2020
- CCOHS- WHMIS 2015 for Workers, 04/2020
- Online Travel Training - Atlantic Canada, 04/2020
- Manulife Certificate, 11/2019
- Module 1 - Learning the Basics of Travel Insurance, 11/2019
- Canada Specialist Program Certificate, 10/2019
- AODA Certificate of Training, 10/2019
Timeline
Customer Support Intern
TourRadar
01.2021 - 04.2021
Front End Cashier
Seafood City
05.2020 - 11.2020
Barista/Supervisor
Second Cup
08.2019 - Current
Sales Associate
Premium Sweets & Dessert
02.2018 - 07.2019
College Diploma with Honours - Tourism - Travel Services Management
Humber College Institute of Technology & Advanced Learning