Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

MERRY CRIST BIGCHARLES

Edmonton,Canada

Summary

Dynamic and self-motivated professional with extensive experience in customer service at Tim Hortons and housekeeping at Fantasy Land Hotel. Proven ability to enhance customer satisfaction and maintain high cleanliness standards. Strong organizational skills and a commitment to teamwork drive successful outcomes in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Housekeeper

Fantasy Land Hote
Edmonton, AB
01.2019 - Current

Cashier

Timhortons
Edmonton, AB
04.2019 - 09.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.

Retail Worker

Forevers 21
Edmonton, AB
04.2019 - 08.2019
  • Engaged customers with confidence, fostering a welcoming and valued atmosphere for improved sales results.
    Addressed customer concerns and questions with patience, enhancing overall satisfaction and encouraging repeat business.
    Collaborated effectively with coworkers to maintain organized sales floor and ensure smooth operations.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Offered suggestions for additional items that may be of interest to customers.
  • Cleaned shelves, counters and tables to maintain organized store.

Housekeeping Room Attendant

Fantasy Land Hotel
Edmonton, AB
01.2019 - 02.2019
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Reported damage or theft of hotel property to management.

Retail Person

Bluenotes
West Edmonton Mall
10.2017 - 11.2017
  • Greet people coming in and letting them know about any sales and help find items they wish to get, stock shelves, take inventory and do cash outs.

Service Crew

McDonald's
Kingsway
07.2013 - 12.2013
  • Clean tables & floors, take out the garbage, take and fill orders, help co-workers to restock napkins, straws, cups & lids.

Education

food processsing & trades -

puerto princesa school of arts and trades
Puerto Princesa, Palawan, Philippines
01.2012

Some College (No Degree) - MOA/HUC

Academy of Learning Career College
Edmonton, AB

Skills

  • Team collaboration
  • Self-motivation
  • Timeliness
  • Organizational skills
  • Inquisitiveness
  • Rapid learning
  • Optimistic mindset
  • Innovative thinking

Activities

  • Family oriented woman who interacts with my children daily
  • Family get-togethers and celebrations
  • Outgoing and make arts & crafts with my children
  • Cook and clean constantly
  • Not afraid to explore new ideas and expectations of myself and others
  • Exercise the mind, body & soul
  • Keep informed of the news and what’s happening in the world
  • Love to sing (karaoke) and dance
  • From the Philippines and speak 7 different dialects including English and Spanish

References

References available upon request.

Timeline

Cashier

Timhortons
04.2019 - 09.2019

Retail Worker

Forevers 21
04.2019 - 08.2019

Housekeeper

Fantasy Land Hote
01.2019 - Current

Housekeeping Room Attendant

Fantasy Land Hotel
01.2019 - 02.2019

Retail Person

Bluenotes
10.2017 - 11.2017

Service Crew

McDonald's
07.2013 - 12.2013

food processsing & trades -

puerto princesa school of arts and trades

Some College (No Degree) - MOA/HUC

Academy of Learning Career College

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MERRY CRIST BIGCHARLES