Hi, I’m
MERRY SAN
Stoney Creek
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated to continue to learn and grow as an Administrative Professional.
Overview
12
years of professional experience
Work History
Heritage Warehousing & Distribution Inc.
Administrative Clerk/ Accounts Manager
11.2022 - 08.2024
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed multiple email accounts with approximately 50 - 100 emails per day and responded in a timely manner.
- Scheduled dangerous goods product for pick up at various facilities to ensure customer orders are shipped on time.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Medican Staffing
Warehouse Picker/Packer
05.2022 - 09.2022
Job overview
- Pull and pack products based on daily orders from customers and vendors
- Meeting specifics of customer orders in timely manner
- Monitors products quality frequently, reporting problems to mitigate safety issues
- Follows good manufacturing practices and required work safe practices
- Performs other duties as assigned by management or superiors.
- Used scanners to quickly locate and track items in warehouse.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Prepared and checked outbound shipments for accuracy.
Stay At Home
04.2020 - 05.2022
Job overview
- Laid off due to covid19
TPI Personnel Inc.
Recruitment Coordinator
02.2020 - 04.2020
Job overview
- Developed sustainable recruiting strategy based on company's goals
- Searched resume database for the most compatible applicant(s) to meet client's needs
- Answer and forward incoming calls to appropriate departments, as well, answered all enquiries
- Prepare notes regularly for the tasks completed or in progress
- Adhere to personal data privacy regulations
- Posted job descriptions on career websites
- Conducted phone interviews.
Disaster Recovery FORCE Inc.
Human Resource Coordinator/Admin
01.2019 - 01.2020
Job overview
- Oversaw smooth employee terminations by coordinating paperwork and conducting the exit interviews
- Maintained accurate and current employment records for all positions and team members
- Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy Restoration office
- Continuously classified and filed records to keep the system efficient and all information organized
- Managed smooth and accurate supply restocking to keep the business operating efficiently
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
- Reviewed physical and digital records to identify and correct inaccuracies
- Create yearly projection sheets, monthly projections, source deductions sheets using spreadsheet on Excel
- Payroll engagement and training to new employees using QuickBooks software
- Create letterheads for company, invoices, as well as all required updates on all forms and correspondences
- Assist Management in legal correspondences in a timely manner
- Create Lease Agreements to tenants for units being rented
- Contact clients for payment processing
- Issued receipts on hard copy and electronically
- Microsoft Office; Microsoft Word, Microsoft Excel, Outlook
- Mailing, faxing, printing, copying, sorting all incoming and outgoing correspondence
- Conduct meetings as required.
Stay at home mom
04.2017 - 01.2019
Job overview
- Maternity leave
BARTOLINI BERLINGIERI BARRAFATO FORTINO LLP
Legal Assistant
08.2016 - 04.2017
Job overview
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals on an eight-line phone system
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients and management
- Make copies of correspondence or other printed material
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Open, read, route, and distribute incoming mail or other materials
- Conduct searches to find needed information, using such sources as the Internet
- Learn to operate new office technologies as they are developed and implemented.
Homer & Wilson Limited
Payroll Administrative Secretary
06.2012 - 01.2013
Job overview
- Responsible for managing payroll processing scheduled and unscheduled payrolls for vacation payouts and ensured that the deadlines are met
- Prepared documents and invoices for shipping and receiving, as well as customers
- Aided managing director and staff as required
- Responsible for all incoming and outgoing calls, greeting customers and clients
- AR/ AP, QuickBooks on a day-to-day basis
- Made sure filing system was up to date electronically and physically
- Responsible for mail distribution, as well as sorting and collecting all proper documentation
- Greeted customers and directed them to appropriate department.
Education
Everest College
Legal Administration Diploma
Everest College
Business Administration Diploma
Skills
- Work well independently or as part of team environment
- Attention to Detail
- Microsoft Office; Word, Excel, Outlook, Powerpoint
- Organized, Punctual, Multitasker with Accuracy
- Data Entry and Filing
- Excellent Written, Verbal and Interpersonal skills
- Maintaining confidentiality
- 50 WPM
Timeline
Administrative Clerk/ Accounts Manager
Heritage Warehousing & Distribution Inc.
11.2022 - 08.2024
Warehouse Picker/Packer
Medican Staffing
05.2022 - 09.2022
Stay At Home
04.2020 - 05.2022
Recruitment Coordinator
TPI Personnel Inc.
02.2020 - 04.2020
Human Resource Coordinator/Admin
Disaster Recovery FORCE Inc.
01.2019 - 01.2020
Stay at home mom
04.2017 - 01.2019
Legal Assistant
BARTOLINI BERLINGIERI BARRAFATO FORTINO LLP
08.2016 - 04.2017
Payroll Administrative Secretary
Homer & Wilson Limited
06.2012 - 01.2013
Everest College
Legal Administration Diploma
Everest College
Business Administration Diploma
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