Merry Baltierra

Sutter Roseville Medical Center

09.2012 - Current

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Work under the direction of a licensed nurse
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Maintained patient confidentiality in line with HIPAA regulations.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.

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