MERRILEE WELDER

• Assistant Program Coordinator, 5
• Office Administration/ Case Management, 10
• Strong leadership abilities in mentoring, coaching, and empowering teams to achieve high performance and collaboration
• Demonstrates responsibility with utmost diplomacy/strong work ethic/time management
• Provide clear direction and guidance for each individual's needs

Delegated assignments based on team members' strengths to maximize efficiency and productivity, Trained and onboarded new team members, providing mentorship and ongoing performance feedback, Acted as the main point of contact between management and team, facilitating clear communication and reporting, Resolved conflicts and challenges within the team promptly and professionally, maintaining a positive work environment, Conducted regular team meetings to align on goals, share updates, and foster collaboration, Assisted in project planning and execution, ensuring deadlines and quality standards were met, Implemented workflows and procedures to improve efficiency and service quality, Provided guidance on complex client cases, including employment barriers, career transitions, and training referrals, Facilitated team meetings to share updates, encourage collaboration, and reinforce client-centered approaches, Promoted a positive, inclusive team environment focused on empathy, accountability, and client success, Conduct initial interviews and assessments to gather information about client's vocational history, skills, interests, and barriers to employment., Develop individualized service plans outlining specific steps, services, and timelines to achieve goals, Identify and coordinate relevant resources and services to support the client's vocational goals, Monitor the client's progress towards their vocational goals, Assist client in transitioning to employment or other appropriate resources., Follow up with client periodically to ensure continued success and address any ongoing needs., Develop general and targeted resumes and cover letters, Deliver mock interviews and job coaching sessions, Conduct intake and screening functions; reviewing, collecting and verifying information, Timely report writing, in accordance with current templates, guides, standards and processes, Coordination and communication of services and appointments with clients, referral sources, external resources, Intake and booking for various vocational rehabilitation services, Keeping accurate and timely records using internal and external systems and paper and electronic files; all in accordance with current templates, guides, standards and processes, Ensuring effective and ongoing communication with identified stakeholders, including participants, professionals, referral sources, and amongst a strong interdisciplinary team, Supported program coordination and provided assistance in reviewing and editing program reports, Created rationales to present to Alberta Labour caseworker for potential client involvement in programs, Involved with and responsible for booking and conducting employability assessments and service plans, Conflict resolution skills in negotiations between management and staff, Manage files, update records annually as required, and perform assessments/evaluations, Policies and procedure updates with suggested additions when applicable, Working closely with management and team to ensure a healthy and positive culture, Coached safety orientation, completion of appropriate safety reports when incidents occurred, Projects and duties carried out with great care and proven ability to be organized and set priorities, Proactive thinking for future and new ideas and present ideas with budgets in mind, Job search execution, Resume & portfolio development, Labour market information, Provided employment and educational counselling, direction, and moral support to participants, Advocated on the behalf of participants with parents/guardians, schools, community agencies, and others involved in their lives, Facilitated employment placements and carry out caseload management, Recruited and retained quality employment opportunity partners and effectively market programs, Maintained effective communication with all program stakeholders, Assisted Program Facilitator in facilitating employment workshops and information sessions, Established professional partnerships, liaised with community programs and services to promote programs, Reported weekly in Mobius, Compass and ETO software for the program on each individual, Coached participants in their employment and volunteer placements, Completed evaluations, record keeping, and administrative tasks, Assisted non-settlement service providers in the community, and the community at large in developing a greater understanding of Immigrants needs and services, Sensitive to and demonstrated knowledge of the needs and diverse backgrounds, Created and implemented outcomes for federal government reporting, Attended conferences for professional development upgrading employment outlines, Leveraged social media platforms to secure program donations and effectively promote initiatives., Assisted in the day-to-day operations of the office, including managing schedules, coordinating meetings, and handling correspondence., Organized and maintained physical and digital files, ensuring easy retrieval and proper documentation., Inputting and maintaining accurate records, databases, and spreadsheets., Serving as a point of contact for internal and external stakeholders, responding to inquiries via phone, email, or in-person, and relaying messages as needed., Skilled in utilizing office software and systems to streamline processes and improve efficiency., Follow up calls to confirm appointments for clients meeting with Employment Consultants, Welcoming all clients as they arrive and maintaining a full stress-free atmosphere, Detailed record-keeping on every client for government compliance, Managing records on government site Mobius and Compass for each client, Booking appointments on Microsoft Outlook for 200 plus clients within the year, Record and log all communication with clients, Processing, scanning and attaching all documents to meet Government compliance regulations, Follow up with clients to assure documents received and update

• Microsoft Teams
• Microsoft Office Online
• LPS (Lifemark Patient System)
• COMPASS Software
• MOBIUS Software
• Share Point
• Microsoft Word
• Excel
• PowerPoint

• Certified Return-to-Work Disability Manager, College of Vocational Rehabilitation Professionals - 2024
• Certified Employment Strategist, Career Professionals of Canada- 2023
• Certified Employment Consultant, Career Professionals of Canada- 2023

• Supervised team of 2-6 staff members.

• Career Professionals of Canada
• College of Vocational Rehabilitation Professionals