Meron Foto
Saint John,NB
Summary
Dynamic customer service professional with proven reliability and adaptability at Bambis Supermarket. Expert in payment processing and fostering customer satisfaction, I excelled in resolving complaints and building loyalty. My attention to detail and collaborative spirit contributed to a positive shopping experience, ensuring repeat business and enhancing store reputation.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Bambis Supermarket
04.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Warehouse Stocker
Bambis Supermarket
01.2022 - 05.2024
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Organized products efficiently within assigned storage locations, allowing for easy access during picking processes.
- Unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Pan Nation Academy
07-2024
Automotive Service Technician
NBCC
Saint John, NB06-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Payment processing
- Data entry proficiency
Languages
English
Professional Working
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Customer Service Cashier
Bambis Supermarket
04.2022 - 05.2024
Warehouse Stocker
Bambis Supermarket
01.2022 - 05.2024
High School Diploma -
Pan Nation Academy
Automotive Service Technician
NBCC