Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Merna Shamoeel

Toronto,ON

Summary

Proven leader in customer service and cash management, excelling in POS system proficiency and relationship building. At Tommy Hilfiger, I enhanced customer satisfaction and streamlined cash handling procedures, significantly reducing transaction errors. Skilled in mentoring new hires and optimizing team productivity, my focus on results has consistently improved operational efficiency and customer loyalty.

Overview

3
3
years of professional experience

Work History

Cash Lead

Tommy Hilfiger
11.2023 - Current
  • Supervise cashiers and ensure that customer service is of the highest standard
  • Train and mentor cashiers on customer service and cash handling procedures
  • Monitor cash registers and ensure the accuracy of transactions
  • Ensure customer satisfaction by providing friendly and efficient service and resolving any issues that may arise
  • Assist in the daily operations of the store, including opening and closing duties
  • Audit cash registers at the end of each shift to ensure all funds are correct
  • Operate the cash register and prepare the daily deposit

Retail Cashier

Tommy Hilfiger
09.2022 - Current
  • Introduced promotions and sale opportunities, enticing customers
  • Operated cash register and POS to process sales transactions and handle payments
  • Engaged with guests to understand and anticipate customer service needs
  • Entered customer transaction information into company databases
  • Monitored competitor trends and market shifts to maintain company relevance
  • Enforced company return policy when processing refunds and returns, inspecting merchandise for wear or damage
  • Maintained the sales floor by organizing products, updating promotion signage, and executing markdowns
  • Processed sales through the store POS system, adhering to company checkout standards
  • Engaged with customers to promote email capture for store promotional information
  • Processed merchandise returns and exchanges

Team Leader

McDonald's
09.2021 - 04.2022
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Collected payments and provided accurate change.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.

Education

College Diploma - Business Management

Humber College
Toronto, ON
04.2022

High School Diploma -

St. Basil-the-Great College School
Toronto, ON
06.2020

Skills

  • Money Handling
  • POS System proficiency
  • Cash Register Operation
  • Critical Thinking
  • Time Management
  • Cash Auditing
  • Customer Service
  • New Hire Training
  • Opening and closing procedures
  • Cash Drawer Reconciliation
  • Relationship Building
  • Reliable and Responsible

Languages

English
Native or Bilingual
Assyrian
Native or Bilingual

Timeline

Cash Lead

Tommy Hilfiger
11.2023 - Current

Retail Cashier

Tommy Hilfiger
09.2022 - Current

Team Leader

McDonald's
09.2021 - 04.2022

College Diploma - Business Management

Humber College

High School Diploma -

St. Basil-the-Great College School

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Merna Shamoeel