Merna Azeez
ELCAJON
Summary
Personable and attentive with strong communication and interpersonal skills. Knowledge of hospitality procedures and adept in managing guest relations and reservations. Committed to ensuring positive a positive guest experience and smooth operations.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Hotel Front Desk Agent
Jamul Casino Resort
San Diego, CA
05.2026 - Current
- Managed guest check-ins and check-outs, ensuring a seamless arrival and departure experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained accurate records of reservations, payments, and billing discrepancies.
Assistant Event Coordinator
Omni Event Planning
06.2025 - Current
- Supported event registration processes and managed attendee lists effectively.
- Collaborated with team members to execute event schedules smoothly.
- Prepared materials and supplies for events, ensuring all items were ready.
- Greeted guests upon arrival at the event venue and provided them with necessary information.
Pilates Sales Associate
Club Pilates
12.2024 - 05.2026
- Assisted customers in product selection and provided detailed information.
- Processed transactions accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
Restaurant Waiter
Garden Fresh and Grill
03.2023 - 11.2024
- Greeted and seated guests promptly in a busy restaurant environment.
- Delivered food and drinks to tables efficiently while maintaining a positive attitude.
- Processed payments and handled transactions with attention to detail.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Associate of Arts - Social and Behavioral Sciences with Honors
Cuyamaca College
El Cajon, CA06-2025
Bachelor of Science - Hospitality And Tourism Management
San Diego State University
San Diego, CASkills
- Guest experience management
- Customer service
- Event planning
- Time management
- Team collaboration
- Booking coordination
- Conflict resolution
Certification
- San Diego Food Handler Training - Sep 3, 2026
Languages
English
Native/ Bilingual
Chaldean
Full Professional
Timeline
Hotel Front Desk Agent
Jamul Casino Resort
05.2026 - Current
Assistant Event Coordinator
Omni Event Planning
06.2025 - Current
Pilates Sales Associate
Club Pilates
12.2024 - 05.2026
Restaurant Waiter
Garden Fresh and Grill
03.2023 - 11.2024
Bachelor of Science - Hospitality And Tourism Management
San Diego State University
Associate of Arts - Social and Behavioral Sciences with Honors
Cuyamaca College