A meticulous, methodical and results-oriented Banker in Digital world of Banking, product development, customer service and operations management for over 15 years with strong leadership experience, well-developed technical and interpersonal skills and ability to pursue challenging assignments to be in line with the present competitive banking market. Proven excellence in mapping client's requirements, designing customer journey that enhance digital banking experience in Phone banking channel and encourage customer engagement. Strong exposure in fostering a positive and collaborative work culture in financial services industry or banking. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Demonstrated leadership qualities as Acting Branch Manager.